Facilities Operations Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Kingston upon Thames seeks a Facilities Operations Officer for a 5-6 month contract to support a transition period. This fast-paced role involves managing customer service queries, stakeholder engagement, and finance administration. Ideal candidates will have substantial experience in facilities operations and strong IT skills, making an impact during a critical phase.

Qualifications

• Substantial experience in a similar facilities or operations role.
• Strong IT proficiency is required.
• Ability to manage competing priorities effectively.

Responsibilities

• Act as the first point of contact for FM-related customer service queries.
• Manage the FM Webdesk, progressing and closing work orders efficiently.
• Provide administrative support for supplier contracts.

Skills

Excellent literacy and numeracy skills

Strong IT proficiency

Exceptional attention to detail

Excellent interpersonal skills

Ability to multi-task

Tools

Google Workspace

WordPress

Job description

Contract | CRA GROUP RECRUITMENT AND PAYROLL LTD | United Kingdom

Posted On 13/06/2025

Job Information

City Kingston upon Thames

Province Kingston upon Thames

Postal Code KT1

Job Description

5-6 Month Contract with a local Authority

Job Purpose

• It’s all hands to the pump at the Royal Borough of Kingston’s Facilities Management (FM) service as we transition to new service models and contractors. To support this exciting period of change, we are expanding our dynamic “Meanwhile Team” of interim FM professionals. We are seeking a proactive and experienced Facilities Operations Officer to join us for an initial 3-month term. This is a fast-paced, multi-tasking role that will play a key part in maintaining high standards of service delivery during a critical transition period.

Key Duties/Accountabilities

• Act as the first point of contact for FM-related customer service queries.
• Support stakeholder engagement and maintain strong working relationships.
• Manage the FM Webdesk, progressing and closing work orders efficiently.
• Handle general enquiries and shared mailboxes.
• Work closely with the FM Support team to prioritise tasks, manage rostas, and coordinate office moves, deliveries, and meeting room setups.
• Assist with audits and inspections, including Health & Safety, cleaning standards, and public area checks.
• Provide administrative support for supplier contracts (utilities, cleaning, security, waste, etc.).
• Manage finance administration: invoicing, journals, purchase orders, service charges, and recharges.
• Maintain accurate records, performance dashboards, and documentation.
• Prepare spreadsheets, meeting notes, and action plans.
• Carry out ad-hoc duties as required to support the FM team.

Essential Experience Required

• Substantial experience in a similar facilities or operations role.
• Excellent literacy and numeracy skills.
• Strong IT proficiency, especially with Google Workspace and WordPress.
• Exceptional attention to detail and accuracy.
• Excellent interpersonal and communication skills.
• Ability to multi-task and manage competing priorities effectively.