Operations Officer

University of the Arts London; Camden Town; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

University of the Arts London is seeking an Operations Officer to own key operational processes within the UAL Awarding Body. You will administer systems, ensure accurate processing of registrations, results, and reports, and maintain data across the Learner Management System and External Assessment platforms.

You will coordinate events for Contact Points and External Assessment, allocate contacts, and report data while supporting Senior External Moderators and Chief Examiners with operational

Qualifications

• Educated to A Level standard or equivalent.
• Substantial administrative experience including data entry, database maintenance, minute-taking and data analysis.

Responsabilités

• Administer core systems and processes, providing high-quality service and guidance to internal and external stakeholders on operational processes.
• Accurate processing of registrations, results, certification and reports, and maintaining qualification, centre and student data within the Learner Management System and External Assessment platforms.
• Coordinate and manage Contact Point 1, 2 and 3 events and External Assessment activity, updating events, allocating contacts and reporting data; support Senior External Moderators and Chief Examiners with operational queries.
• Ensure processes remain compliant with regulatory requirements set by Ofqual, CCEA and Qualification Wales.

Connaissances

Data entry

Data analysis

Microsoft Office

SharePoint

Minute-taking

Attention to detail

Formation

A Levels or equivalent

Outils

Databases

Microsoft Access

SharePoint

Description du poste

If you are a detail-oriented and proactive person who is committed to delivering outstanding customer service, then this role offers the chance to take ownership of key operational processes within a specialist awarding organisation at University of the Arts London (UAL).

UAL Awarding Body is a specialist art, design and creative industries awarding organisation, owned by and based within UAL. We design and award qualifications that empower educators and inspire students to reach their full potential across the creative industries.

As Operations Officer, you will play a central role in ensuring the smooth and effective running of the Awarding Body’s operations throughout the annual cycle. You will administer core systems and processes, providing high-quality service, guidance and correspondence to both internal and external stakeholders on operational processes. Your work will include accurate processing of registrations, results, certification and reports, alongside maintaining qualification, centre and student data within our Learner Management System and External Assessment platforms.

You will also coordinate and manage Contact Point 1, 2 and 3 events and External Assessment activity, including setting up and updating events, allocating contacts, recording and reporting on data and supporting Senior External Moderators and Chief Examiners with operational queries. Working closely with Quality Officers, you will help ensure that all processes remain compliant with regulatory requirements set by Ofqual, CCEA and Qualification Wales.

Educated to A Level standard or equivalent, you will bring substantial administrative experience, including data entry, database maintenance, minute-taking and data analysis. You will be confident working independently on both short and medium-term projects, managing your workload effectively while maintaining excellent attention to detail. Strong working knowledge of Microsoft Office applications, SharePoint and databases is essential, alongside an understanding of UAL Awarding Body qualifications and a genuine passion for arts and education.