Academic Operations Officer

INTO University Partnerships; United Kingdom; Remote; GBP 32,000 - 39,000; Full time

Job summary

INTO Qualifications is seeking an Academic Operations Officer to support the end-to-end delivery of qualifications, from development to award. The role focuses on robust processes, tight deadlines, and high-quality outcomes across assessment materials, windows, transcripts and reporting.

You will balance multiple priorities with accuracy and efficiency, using MS Office and data reporting to communicate clearly with colleagues and centres. Remote with UK travel, permanent full-time position.

Qualifications

• Experience in academic or education administration or operations, with an understanding of assessment processes and confidence using IT systems.
• Strong organisational skills, with the ability to manage projects, deadlines, and competing priorities.
• Clear written and verbal communication, and confidence in presenting and training.
• A collaborative approach, with the ability to build and maintain positive relationships across teams and centres.
• A commitment to continuous improvement and delivering high-quality outcomes.

Responsibilities

• Streamline processes and coordinate assessment materials and assessment writers, including tracking submissions and deadlines.
• Support assessment windows, issue transcripts and report results.
• Maintain quality standards and ensure centres and learners receive excellent service.

Skills

Academic administration

Operations coordination

Data handling

Reporting

Job description

Academic Operations Officer

Location: Remote with some UK travel

Salary: Up to £35,000

Band C

Contract Type: Permanent, Full-time

We’re looking for a proactive and detail-driven professional to join our Academic Operations team at INTO Qualifications. This role is central to ensuring the smooth delivery of qualifications from development right through to award, working to guarantee that every stage of the process is robust, reliable, and quality-focused.

You’ll be involved in streamlining processes and supporting the coordination of assessment materials and assessment writers, including tracking submissions, checking documentation and following up on deadlines. Responsibilities also include supporting assessment windows, issuing transcripts and reporting results. You’ll play a key part in maintaining quality standards and ensuring our delivery centres and learners receive excellent service.

This is a role for someone who understands academic assessment operations and enjoys the detailed administration and coordination that underpin its successful delivery. You’ll be able to balance multiple priorities with accuracy and efficiency, bringing strong skills in data handling, reporting and Microsoft Office, alongside the ability to communicate clearly and confidently with colleagues and centres.

What you’ll bring:

• Experience in academic or education administration or operations, with an understanding of assessment processes and confidence using IT systems.
• Strong organisational skills, with the ability to manage projects, deadlines, and competing priorities.
• Clear written and verbal communication, and confidence in presenting and training.
• A collaborative approach, with the ability to build and maintain positive relationships across teams and centres.
• A commitment to continuous improvement and delivering high-quality outcomes.

This is a remote role, but occasional travel within the UK will be required.