Operations Manager, Visitor Experience & Events

National Museum of the Royal Navy; Yeovil; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Group pension plan

Annual leave 25 days + BH

Flexible working

Employee Assistance Programme

Free admission to other national sites

Shops and cafe discounts

Family and friends tickets

Cycle to work

Reservist leave

Job summary

National Museum of the Royal Navy is seeking an Operations Manager for RNM Naval Aviation at Yeovilton. You will lead the Visitor Experience team, driving exceptional guest service while ensuring health, safety and security across the site.

The role involves operational planning, rota management and resource allocation to deliver memorable experiences. We expect strong people-management skills, retail/catering operation knowledge and familiarity with EPOS systems.

Qualifications

• Strong people-management experience in a customer-focused environment.
• Good understanding of retail and catering operations.

Responsibilities

• Provide operational leadership for RNM Naval Aviation visitor experiences.
• Lead and develop the Visitor Experience team to deliver high standards of service.
• Maintain safety, security and compliance across the site and events.
• Plan day-to-day operations and manage rotas and resources.

Skills

People management

Customer service

Communication

Organised

Tools

EPOS systems

Job description

National Museum of the Royal Navy is seeking an Operations Manager for RNM Naval Aviation at Yeovilton. You will lead the Visitor Experience team, driving exceptional guest service while ensuring health, safety and security across the site.

The role involves operational planning, rota management and resource allocation to deliver memorable experiences. We expect strong people-management skills, retail/catering operation knowledge and familiarity with EPOS systems.