Royal Navy Museums: Naval Aviation – Operations Manager

National Museum of the Royal Navy; Yeovilton; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Pension plan

Annual leave (25+ days)

Flexible working

Discounts at shops and cafes

Admission to national museums

Job summary

National Museum of the Royal Navy at Yeovilton seeks an Operations Manager to lead the Visitor Experience team and deliver day-to-day operations with a strong emphasis on safety, service and guest satisfaction.

You will oversee retail, ticketing and catering operations, coordinate events, and drive improvements in resource use while maintaining high standards of customer care on site.

Qualifications

• Strong people-management experience, ideally gained within tourism, heritage or another customer-focused environment.
• Good understanding of retail and catering operations, with experience of EPOS systems.
• Commitment to health, safety and site security, with risk management awareness.
• Ability to lead, motivate and develop a team, and manage rotas and resources.

Responsibilities

• Provide operational leadership across the Naval Aviation site and team.
• Lead, motivate and develop the Visitor Experience team to enhance guest experiences.
• Strengthen commercial performance and ensure safe, high-standard operations.

Skills

People management

Customer service

Communication

Tools

EPOS systems

Job description

Details:

Location: Yeovilton

Category: Other

Salary: Salary (Grade 5) – £31,064 - £32,507 per annum (dependent upon experience)

Contract type: Contract Permanent

Hours: Full time

Telephone: [phone]

Royal Navy Museums: Naval Aviation – Operations Manager

Salary (Grade 5) – £31,064 - £32,507 per annum (dependent upon experience)

Hours: 37.5 hours per week (including alternate weekends and callout rota) – Permanent

Location: Royal Navy Museums (RNM): Naval Aviation, RNAS Yeovilton, Ilchester, Somerset, BA22 8HT.

Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through the stories of the people who served on them. As well as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

This is a great opportunity to join the team:

RNM: Naval Aviation is a vibrant and varied visitor attraction, bringing together ticketing, retail, catering, events and a wide range of visitor experiences across the site. Our Visitor Experience team works across all these areas to help every visitor feel safe, welcome and inspired.

As Operations Manager, you’ll be a visible and approachable presence for both colleagues and visitors. You’ll be actively involved in day-to-day operations and will be visible and accessible across the site, providing operational leadership, supporting the team and responding calmly and effectively to situations as they arise.

You’ll lead, motivate and develop the Visitor Experience team, empowering colleagues to create memorable experiences for our visitors. You’ll also identify practical opportunities to strengthen commercial performance, improve ways of working and make the best use of available resources.

Working closely with the Visitor Experience Manager and Visitor Experience Supervisors, you’ll help create a confident, collaborative and empowered leadership team that can deliver our shared goals. You’ll play an important role in maintaining high standards of health, safety and security, helping to provide a safe and welcoming environment for everyone who works at or visits the site.

Reporting to the General Manager, you’ll turn the site’s visitor experience and commercial priorities into clear, effective day-to-day plans and actions.

What you can bring:

We’re looking for someone with strong people-management experience, ideally gained within tourism, heritage or another customer-focused environment.

You’ll bring a good understanding of retail and catering operations, with experience of EPOS systems for ticketing, retail or catering. Experience of supporting public events or corporate functions would also be an advantage.

You’ll bring a strong commitment to health, safety and site security, supported by a good understanding of compliance and risk management. Just as importantly, you’ll care about providing excellent service and creating an environment where visitors, colleagues and partners feel safe, respected and welcome. As part of the role, you’ll also act as a First Aider, with full training provided.

You’ll have experience of leading, motivating and developing a team, including supporting colleagues through periods of change. You’ll also be confident managing rotas, deploying resources effectively and delivering consistently high standards of customer service.

You’ll be a positive and engaging communicator, able to build effective relationships with a wide range of people. Organised and self-motivated, you’ll be comfortable working independently, balancing competing priorities and meeting deadlines. You’ll also bring sound judgement, a practical and proactive approach, and the flexibility to respond positively when circumstances change.

What we offer:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on [e-mail] for support.

This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN