Part-Time Guest Experience & Sales Associate

National Museum of the Royal Navy; Gosport; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Group pension plan (Royal London)

25 days annual leave pro rata

Flexible working

Employee Assistance Programme

Free museum admissions

Shop and cafe discounts

Cycle to work

Job summary

National Museum of the Royal Navy is seeking part-time Team Members for fixed-term contracts at Gosport. You will greet and assist visitors across ticketing, shops, cafés and galleries, with a clear sales focus and opportunities to earn commission on guidebooks.

The role requires weekend work and will be discussed at interview. Reporting to the Visitor Experience Managers, you will help maximise visitor satisfaction and income while delivering excellent service in a unique heritage setting.

Qualifications

• Experience in a customer-facing role (retail, catering or sales desirable).
• Ability to spot sales opportunities and meet/exceed targets.
• Strong communication skills and enjoy engaging with people.

Responsibilities

• Welcome visitors onsite at ticketing, shop, café and galleries.
• Promote Gift Aid, guidebook sales and souvenirs with clear sales focus.
• Support in delivering a high standard of customer service and contribute to income targets.

Skills

Customer facing

Sales skills

Communication

Health & Safety

Flexible attitude

Job description

National Museum of the Royal Navy is seeking part-time Team Members for fixed-term contracts at Gosport. You will greet and assist visitors across ticketing, shops, cafés and galleries, with a clear sales focus and opportunities to earn commission on guidebooks.

The role requires weekend work and will be discussed at interview. Reporting to the Visitor Experience Managers, you will help maximise visitor satisfaction and income while delivering excellent service in a unique heritage setting.