Team Member

Royal Navy Museums; Gosport; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension plan (Royal London)

25 days annual leave pro rata

Flexible working

Employee assistance programme

Free admission to national museums

Job summary

Royal Navy Museums is hiring part-time Team Members for fixed-term contracts in Gosport. You will greet visitors, work at the ticket desk, and support in shops, cafés, and galleries while pursuing sales targets and commission on guidebooks.

Weekend availability is required; flexibile hours and potential annual leave entitlements are included. This role offers a frontline customer service path in a unique heritage setting, reporting to Visitor Experience Managers.

Qualifications

• Experience in a customer-facing role; with retail, catering or sales experience highly desirable.
• Ability to spot sales opportunities and meet/exceed targets.
• Strong communication skills and enjoyment of engaging with people, handling objections, and closing sales.

Responsibilities

• Welcome visitors at ticketing and assist in shop, cafe, and galleries.
• Promote Gift Aid and guidebook sales at the ticketing desk; support in catering outlets and gift shops.
• Work as part of a front-of-house team to deliver a great visitor experience and meet sales targets.
• Contribute to a positive, welcoming environment and handle enquiries from visitors.

Skills

Customer-facing experience

Sales mindset

Communication skills

Health & Safety basics

Positive attitude

Job description

Salary (Grade 1): £13.08 per hour

Fixed Term Contracts: 2nd November 2026 until 28th March 2027.

We're looking for a number of part time Team Members to join us on fixed term contracts. These roles will include weekend working, and the hours available will be discussed at interview.

Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through the stories of the people who served on them. Aswell as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

This is a great opportunity to join the team:

We're looking for confident, customer focused people who enjoy working in a front of house environment and feel comfortable combining great conversations with clear sales outcomes. You'll be part of a friendly, high performing team, welcoming and engaging visitors in a unique and inspiring heritage setting.

Alongside providing warm, confident and engaging customer service, you'll have a clear sales focus with weekly conversion targets, whether you're promoting Gift Aid and guidebook sales at our ticketing desk, making great coffees in one of our catering outlets, or helping visitors find the perfect souvenir in our gift shops. These targets are an important part of the role and are approached in a supportive, positive way, helping to enhance the visitor journey while maximising income. You'll also have the opportunity to earn commission on every guidebook sold.

You’ll play a key role in welcoming our visitors onsite, from greeting them at ticketing and supporting in the shop, to working in the café and across the wider galleries - no two days are the same.

Reporting to the Visitor Experience Managers, this varied and rewarding role is vital in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing the story of the Royal Navy.

What you can bring:

• Experience in a customer-facing role; with retail, catering or sales experience highly desirable.
• A natural ability to spot sales opportunities, combined with the motivation, resilience, and confidence to meet and exceed targets.
• Strong communication skills and a genuine enjoyment of engaging with people, handling objections, and closing sales in a friendly and professional way.
• Basic understanding of Health & Safety, Security and Food Hygiene requirements, with a willingness to learn and develop further.
• A positive, proactive attitude with pride in delivering outstanding service every day.

What we offer:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days' annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days' annual leave (plus bank holidays) after 5 years' service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time.

If you would like to have an informal discussion regarding the role, or ask any questions, please contact the Visitor Experience Manager on email [e-mail].

The selection processes will be held on site in Gosport shortly after.

This post is subject to a right to work in the UK check. Please note we cannot currently sponsor work visas.