Operations Manager (Technical)

CBRE Group, Inc.; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in Birmingham is seeking an experienced Operations Manager - Technical / Hard Services to lead FM service delivery across a key BT account, ensuring safety, regulatory compliance and outstanding client service.

This senior role oversees Hard and Soft FM operations, governance of M&E systems and critical infrastructure, asset management, and the performance of specialist suppliers and teams in a fast-paced environment.

Qualifications

• Experience leading Hard Services FM operations.
• Deep knowledge of M&E systems and statutory compliance.
• Experience managing multi-disciplinary teams and partners.
• Strong track record in risk management and continuous improvement.
• Excellent stakeholder management and communication skills.

Responsibilities

• Oversee Hard FM operations and service delivery for key accounts.
• Ensure technical excellence, compliance and client service.
• Govern M&E systems, critical infrastructure, asset management and supplier partnerships.

Skills

Facilities Management leadership

M&E systems knowledge

Stakeholder management

Team leadership

Job description

Operations Manager - Technical / Hard Services (Birmingham)

CBRE Global Workplace Solutions is seeking an experienced Operations Manager - Technical / Hard Services to lead FM service delivery across a key BT account in Birmingham.

This is a senior leadership role responsible for overseeing Hard and Soft FM operations, ensuring technical excellence, statutory compliance, operational performance, and exceptional client service. You'll provide governance across M&E systems, critical infrastructure, asset management, and compliance while leading high-performing teams and specialist suppliers.

We're looking for someone with:

• Strong Facilities Management leadership experience within a Hard Services environment
• Extensive knowledge of M&E systems, critical plant, and statutory compliance
• Experience managing multi-disciplinary teams and service partners
• A proven track record in operational excellence, risk management, and continuous improvement
• Outstanding stakeholder management and communication skills

If you're a technical FM leader who thrives in a fast-paced environment and is passionate about delivering safe, compliant, and efficient services, we'd love to hear from you.