Senior Technical FM Leader: M&E, Compliance & Ops

CBRE Global Workplace Solutions (GWS); West Midlands; On-site; GBP 70,000 - 110,000; Full time

Job summary

CBRE Global Workplace Solutions in Birmingham seeks an experienced Operations Manager - Technical / Hard Services to lead FM service delivery across a key BT account. This senior role ensures technical excellence, compliance, and exceptional client service, overseeing M&E, critical plant, asset management and governance while leading teams and suppliers.

The ideal candidate has strong FM leadership, knowledge of statutory compliance, and a track record in risk management and continuous

Qualifications

• Strong FM leadership experience in a Hard Services environment.
• Extensive knowledge of M&E systems and critical plant.
• Experience managing multi-disciplinary teams and partners.
• Proven track record in risk management and continuous improvement.
• Outstanding stakeholder management and communication skills.

Responsibilities

• Lead FM service delivery across a key BT account in Birmingham.
• Governance across M&E systems, critical plant, asset management and compliance.
• Oversee Hard and Soft FM operations.
• Lead high-performing teams and specialist suppliers.
• Drive operational excellence and continuous improvement.
• Ensure statutory compliance and safety standards.

Skills

Facilities Management leadership

Stakeholder management

Communication skills

Risk management

Continuous improvement

Tools

M&E systems

Asset management

Compliance tools

Job description

CBRE Global Workplace Solutions in Birmingham seeks an experienced Operations Manager - Technical / Hard Services to lead FM service delivery across a key BT account. This senior role ensures technical excellence, compliance, and exceptional client service, overseeing M&E, critical plant, asset management and governance while leading teams and suppliers.

The ideal candidate has strong FM leadership, knowledge of statutory compliance, and a track record in risk management and continuous