Account Manager

CBRE Local UK; West Midlands; On-site; GBP 42,000 - 64,000; Full time

Job summary

CBRE Local UK in Birmingham is seeking an experienced Account Manager to lead facilities management delivery for a national estate. You will manage day-to-day hard and soft services, develop strong customer relationships and drive service excellence.

You will lead multidisciplinary teams, protect margins, and identify opportunities for growth while promoting safety and continuous improvement. This role offers a strategic impact across service quality and commercial performance within CBRE's

Qualifications

• Proven experience in a similar Account Manager or Contract Manager role.
• Strong experience within the facilities management industry.
• Excellent commercial awareness, with demonstrable experience of managing a P&L.
• The ability to lead multidisciplinary teams and create a high-performance culture.
• Strong communication, stakeholder-management and customer-relationship skills.
• A proactive approach to operational improvement, innovation and account development.
• Experience managing a national or mobile portfolio would be advantageous.
• A recognised health and safety qualification, such as NEBOSH or IOSH, would also be desirable.

Responsibilities

• Lead the day-to-day delivery of hard services and the management of soft-service subcontractors.
• Coordinate site teams and supply-chain partners to achieve contractual objectives and service standards.
• Build trusted customer relationships through regular progress meetings, site visits and proactive communication.
• Take accountability for the account P&L, protecting agreed margins and identifying opportunities for commercial growth.
• Lead and develop a diverse team of soft-services professionals, M&E engineers and contract support colleagues.
• Support the development of standard operating procedures, emergency arrangements and contingency plans.
• Promote a positive health and safety culture and ensure appropriate policies and working practices are regularly reviewed.
• Identify opportunities to introduce new services, improve account performance and increase profitability.
• Support the long-term retention and successful renewal of the contract.

Skills

P&L management

Leadership

Stakeholder mgmt

Commercial awareness

Health & safety

NEBOSH IOSH

Job description

Account Manager, Facilities Management

Location: Birmingham
Reporting to: Account Director

Build a high-performing FM partnership

CBRE Global Workplace Solutions is looking for an experienced Account Manager to lead facilities management delivery for an excellent Birmingham estate.

This is an excellent opportunity for a commercially focused FM professional who enjoys leading multidisciplinary teams, building strong customer relationships and continuously improving service delivery.

You will take responsibility for the day-to-day operation of the account, ensuring that hard and soft services are delivered safely, efficiently and to an exceptional standard. Working closely with the customer, internal stakeholders and supply-chain partners, you will create a collaborative environment in which operational excellence and innovation can thrive.

What you'll be doing

• Lead the day-to-day delivery of hard services and the management of soft-service subcontractors.
• Coordinate site teams and supply-chain partners to achieve contractual objectives and service standards.
• Build trusted customer relationships through regular progress meetings, site visits and proactive communication.
• Take accountability for the account P&L, protecting agreed margins and identifying opportunities for commercial growth.
• Lead and develop a diverse team of soft-services professionals, M&E engineers and contract support colleagues.
• Support the development of standard operating procedures, emergency arrangements and contingency plans.
• Promote a positive health and safety culture and ensure appropriate policies and working practices are regularly reviewed.
• Identify opportunities to introduce new services, improve account performance and increase profitability.
• Support the long-term retention and successful renewal of the contract.

What we're looking for

• Proven experience in a similar Account Manager or Contract Manager role.
• Strong experience within the facilities management industry.
• Excellent commercial awareness, with demonstrable experience of managing a P&L.
• The ability to lead multidisciplinary teams and create a high-performance culture.
• Strong communication, stakeholder-management and customer-relationship skills.
• A proactive approach to operational improvement, innovation and account development.

Experience managing a national or mobile portfolio would be advantageous. A recognised health and safety qualification, such as NEBOSH or IOSH, would also be desirable.

Why join us?

This role provides the opportunity to take ownership of a nationally delivered FM account and make a visible impact across service quality, customer experience and commercial performance.

You will join a business where operational excellence, continuous improvement and partnership working are central to long-term success.