Operations Manager (Tamworth) - 495977

Orchard Talent Group; Tamworth; On-site; GBP 78,000 - 99,000; Full time

Job summary

Possability Group is seeking an experienced operational leader to steer Child and Family Services from Tamworth, delivering high-quality, safe and therapeutic support. In the first 12–18 months, focus will be on strengthening performance, building leadership capability, embedding evidence-based practice and creating a high-performing, accountable service culture.

You will lead service delivery, enhance quality and practice, coach leaders and teams, and drive sustainable operations using

Qualifications

• Experienced operational leader delivering high-quality services to children and families.
• Proven leadership within child protection, OOHC or PSP-aligned services.
• Strong knowledge of therapeutic, trauma-informed practice, safeguarding and regulatory requirements.
• Ability to coach and develop frontline teams and operational leaders.
• Sound commercial and financial capability including budgeting and rostering.

Responsibilities

• Lead service delivery and performance, translating strategy into priorities and measurable outcomes for children, young people and teams.
• Strengthen quality and practice with trauma-informed, culturally responsive care and safeguarding standards.
• Build capable, engaged teams and foster accountability, learning and continuous improvement.
• Drive sustainable operations using data to improve budgets, rostering, resourcing and overall service performance.

Skills

Leadership

Strategy execution

Stakeholder management

Financial acumen

Regulatory knowledge

Education

Tertiary qualification in social work/psychology/human services

Job description

The organisation

Possability Group is a national for-purpose organisation delivering disability, child and family services across Australia. Grounded in the belief that freedom and independence are fundamental human rights, Possability supports people with disability, children, young people and families to thrive. In late 2022, Possability Group and Lifestyle Solutions came together, bringing together two respected human services organisations with deep experience across disability, out-of-home care, child and family services and community-based supports. In 2025, Possability Group entered into an agreement to join Independence Australia Group, creating a strengthened platform of purpose-led organisations committed to supporting people living with disability, children, young people and families. Together, the group brings significant national reach, specialist service capability and a shared commitment to human rights, inclusion, safety and self-determination.

The opportunity

This is an influential leadership opportunity to shape the delivery of Child and Family Services from Tamworth, ensuring children and young people receive high-quality, safe and therapeutic support. Over the first 12–18 months, the mandate will be to strengthen operational performance, build leadership capability, embed consistent therapeutic and evidence-based practice and create a high-performing, accountable service culture.

• Lead service delivery and performance, turning strategy into practical priorities and measurable outcomes for children, young people and teams.
• Strengthen quality and practice, embedding therapeutic, trauma-informed and culturally responsive care while maintaining strong safeguarding, risk and regulatory standards.
• Build capable, engaged teams, coaching leaders, lifting performance and creating a culture of accountability, learning and continuous improvement.
• Drive sustainable operations, using financial, workforce and service data to improve budgets, rostering, resourcing and overall service performance.

About you

You are an experienced operational leader who understands the complexity of delivering high-quality services to children and young people within a regulated environment.

• Proven leadership experience within child protection, out-of-home care (OOHC) or PSP-aligned services
• A relevant tertiary qualification, preferably in social work, psychology, human services or a related discipline
• Strong knowledge of therapeutic and trauma-informed practice, safeguarding, child-safe standards and regulatory requirements
• Demonstrated ability to lead, coach and develop operational leaders and frontline teams
• Sound commercial and financial capability, including budget, workforce and operational performance management
• The judgement and resilience to manage complex issues, critical incidents and relationships with regulators, funding bodies, families and sector partners

What’s on Offer

• A senior operational leadership role with genuine influence across Child and Family Services
• The opportunity to directly improve outcomes for children, young people and families
• Scope to shape service quality, therapeutic practice, workforce capability and operational performance
• Join a large, established Australian organisation with significant capability across disability and community services
• Work within a values-led culture focused on quality, safeguarding, inclusion and continuous improvement
• A Tamworth-based leadership opportunity offering meaningful work and significant operational responsibility

Please note applicants must have a legal right to work in Australia.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.