Operations Performance Manager - Learning Disabilities and Autism Support

AFFINITY TRUST; Thame; Hybrid; GBP 43,200 - 52,800; Full time

Benefits offered by this job

Health cash plan

Death in service benefit

Salary sacrifice purchase schemes

Early access to pay

Job summary

A leading support organization is looking for a passionate Operations Performance Manager to enhance service delivery within the community. This role involves training teams, using workforce insights for improvements, and collaborating across functions. Candidates should have strong analytical and communication skills, experience in social care, and a willingness to travel. The position offers a salary of £48,000 per annum with hybrid working arrangements.

Qualifications

• Experience in workforce or operations management within social care or healthcare.
• Confidence in generating and analyzing workforce reports.
• Willingness to travel across England and Scotland.

Responsibilities

• Lead positive change by training and coaching managers.
• Use workforce information to implement improvements.
• Collaborate with various teams to design workforce solutions.

Skills

Analytical ability

Strong communication skills

Presentation skills

Influencing skills

Problem-solving skills

Tools

Advanced Excel

SONA

Nourish

RADAR

Job description

Operations Performance Manager - Learning Disabilities and Autism Support

Location: Thame, Oxfordshire (national travel to support locations and offices as required)

Hours: 37.5 hours per week. Hybrid working with a minimum of 2 days per week on site.

Reports to: Director of Operations.

Salary: £48,000 per annum.

Are you passionate about improving how services run—helping teams work smarter, deliver great support, and make every resource count?

We are looking for a proactive, people-focused Operations Performance Manager to join Affinity Trust in this new and influential role. You’ll shape how we use insight, collaboration, and good practice to strengthen workforce performance and create lasting impact for the people we support.

What you will do

• Lead positive change: Train and coach managers to plan, roster, and deploy teams effectively, embedding best practice in systems like SONA.
• Turn insight into action: Use workforce information to spot challenges and opportunities, then work side by side with operational leaders to deliver practical, sustainable improvements.
• Collaborate and influence: Work with Operations, HR, Recruitment, Finance, and Quality teams to design joined‑up workforce solutions that strengthen service quality and colleague wellbeing.
• Build capability: Develop managers’ confidence in using evidence to make decisions and sustain performance improvement across all levels.
• Measure impact: Review how workforce changes affect quality, employee experience, and financial sustainability and share learning across the organisation.

What you will bring

We are looking for a confident communicator, relationship‑builder, strategic thinker, and natural problem solver who enjoys making positive change happen. You’ll be equally comfortable generating and analysing a workforce report and coaching a manager to put improvements in place.

• Strong analytical ability and experience in workforce or operations management within social care, healthcare, or a related people‑focused setting.
• Strong communication, presentation, and influencing skills, with the confidence to inspire change.
• Hands‑on experience with workforce systems and advanced Excel proficiency (SONA, Nourish, or RADAR experience a bonus).
• Understanding of CQC and Scottish Care Inspectorate standards.
• A full driving licence and willingness to travel across England and Scotland, including overnight stays.

Benefits

Access a range of benefits to suit your needs, including early access to your pay through Stream, a fully funded health cash plan with Simply Health, death in service benefit, salary sacrifice purchase schemes and so much more.

Additional information

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.