Operations Manager

Harvey Girls; Burton upon Trent; On-site; GBP 33,000 - 37,000; Full time

Job summary

East Staffordshire Family Support Service is seeking an ambitious Operations Manager to lead day-to-day operations across all services, ensuring high-quality delivery, governance, and financial sustainability.

You will work closely with the CEO and Trustee Board, drive service improvement, fundraising, and partnerships, and represent Harvey Girls and related programs across East Staffordshire.

Qualifications

• Operational leadership and people management experience.
• Passion for improving outcomes for children, young people and families.
• Experience of safeguarding, governance, compliance and risk management.
• Strong financial, organisational, and project management skills.
• Successful track record in fundraising, grants, or income generation.
• Excellent communication, partnership-building and report-writing skills.
• Ability to analyse data and drive service improvement.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Leading day-to-day operations across all services
• Managing staff, volunteers, performance, and development
• Safeguarding lead and ensuring compliance
• Monitoring performance, outcomes and KPIs
• Managing budgets and supporting financial sustainability
• Identifying funding opportunities and leading bid-writing activity
• Developing new partnerships and service initiatives
• Producing reports for Trustees, funders and stakeholders
• Overseeing marketing, website and social media activity
• Maintaining a visible presence within services and local communities

Skills

Leadership

People management

Safeguarding

Governance

Financial management

Fundraising

Partnerships

Data analysis

Driving licence

Job description

OPERATIONS MANAGER

Help Us Change Lives Across East Staffordshire

Salary: £33,000 - £37,000 per annum (dependent on experience.)

Hours: 37.5 hours per week.

(We are committed to attracting the best talent and recognise that flexibility matters. Although this position is advertised as full-time, we would be happy to consider part-time applications for the right person.)

Contract: Permanent.
Location: East Staffordshire and surrounding areas.
Annual Leave: 30 days including Bank Holidays.

Are You Ready to Make a Difference?

East Staffordshire Family Support Service is seeking an ambitious, compassionate, and experienced Operations Manager to help lead our growing charity and strengthen the support we provide to children, young people, parents, and families.

This is a unique opportunity to work alongside our CEO and Trustee Board, shaping the future of a respected local charity that has been transforming lives for more than 23 years.

About Us

East Staffordshire Family Support Service delivers vital support through our family, youth, and community services, including Harvey Girls, Dads4Dads, and our Youth Group.

We believe every individual deserves support, opportunity, and someone who believes in them.

The Role

Reporting directly to the CEO, you will provide strategic and operational leadership across the organisation, ensuring high-quality service delivery, strong governance, financial sustainability, and continued organisational growth.

Key responsibilities

• Leading day-to-day operations across all services
• Managing staff, volunteers, performance, and development
• Acting as Safeguarding Lead and ensuring compliance
• Monitoring performance, outcomes, and KPIs
• Managing budgets and supporting financial sustainability
• Identifying funding opportunities and leading bid-writing activity
• Developing new partnerships and service initiatives
• Producing reports for Trustees, funders, and stakeholders
• Overseeing marketing, website, and social media activity
• Maintaining a visible presence within services and local communities

We're Looking for Someone Who Has:

Operational leadership and people management experience A passion for improving outcomes for children, young people, and families Experience of safeguarding, governance, compliance, and risk management Strong financial, organisational, and project management skills A successful track record in fundraising, grant applications, or income generation Excellent communication, partnership-building, and report-writing skills The ability to analyse data and drive service improvement A full UK driving licence and access to a vehicle

Why Join Us?

As our Operations Manager, you will:

• Work directly with the CEO and Trustee Board
• Help shape the future direction of the organisation
• Lead services that make a genuine difference to local families
• Influence growth, innovation, and community impact
• Join a passionate and supportive team committed to changing lives

Bring Your...

Commitment to helping families thrive
Experience in leadership and service delivery
Energy to inspire teams and drive improvement
Ideas to help us grow and innovate

Closing Date: 3rd November 2026 (midday)

Interview Date: 19th November 2026

Be part of a charity where your leadership can help transform lives across East Staffordshire