Operations Manager

Wollborg Michelson Personnel Service Inc; Burton upon Trent; On-site; GBP 33,000 - 37,000; Full time

Job summary

East Staffordshire Family Support Service in East Staffordshire is seeking an ambitious Operations Manager to provide strategic and operational leadership across the charity. You will drive high-quality service delivery, ensure governance, and support financial sustainability while guiding growth with the CEO and Trustee Board.

You will oversee day-to-day operations, manage staff and volunteers, lead funding bids, and build partnerships to extend impact for children, young people, and families

Qualifications

• Proven leadership of day-to-day operations in a charity setting.
• Experience safeguarding, governance, risk management.
• Strong financial, organisational, and project management skills.
• Track record in fundraising, grant applications, or income generation.
• Excellent communication and report-writing abilities.
• Full UK driving licence and access to vehicle.

Responsibilities

• Lead day-to-day operations across all services.
• Manage staff, volunteers, performance and development.
• Ensure safeguarding compliance and governance.
• Monitor outcomes, KPIs and service impact.
• Oversee budgets and financial sustainability.
• Identify funding opportunities and lead bids.
• Develop partnerships and new service initiatives.
• Produce reports for Trustees and funders.
• Oversee marketing, website and social media.
• Maintain a visible presence in communities.

Skills

Operational leadership

People management

Safeguarding & governance

Finance & budgeting

Project management

Fundraising & grants

Communication & report-writing

Data analysis & service improvement

Driver's license

Job description

OPERATIONS MANAGER

Help Us Change Lives Across East Staffordshire

Salary: £33,000 - £37,000 per annum (dependent on experience.)

Hours: 37.5 hours per week. (We are committed to attracting the best talent and recognise that flexibility matters. Although this position is advertised as full‑time, we would be happy to consider part‑time applications for the right person.)

Contract: Permanent.

Location: East Staffordshire and surrounding areas.

Annual Leave: 30 days including Bank Holidays.

Are You Ready to Make a Difference? East Staffordshire Family Support Service is seeking an ambitious, compassionate, and experienced Operations Manager to help lead our growing charity and strengthen the support we provide to children, young people, parents, and families.

This is a unique opportunity to work alongside our CEO and Trustee Board, shaping the future of a respected local charity that has been transforming lives for more than 23 years.

About Us

East Staffordshire Family Support Service delivers vital support through our family, youth, and community services, including Harvey Girls, Dads4Dads, and our Youth Group.

We believe every individual deserves support, opportunity, and someone who believes in them.

The Role

Reporting directly to the CEO, you will provide strategic and operational leadership across the organisation, ensuring high-quality service delivery, strong governance, financial sustainability, and continued organisational growth.

Key Responsibilities

• Leading day‑to‑day operations across all services
• Managing staff, volunteers, performance, and development
• Acting as Safeguarding Lead and ensuring compliance
• Monitoring performance, outcomes, and KPIs
• Managing budgets and supporting financial sustainability
• Identifying funding opportunities and leading bid‑writing activity
• Developing new partnerships and service initiatives
• Producing reports for Trustees, funders, and stakeholders
• Overseeing marketing, website, and social media activity
• Maintaining a visible presence within services and local communities

We're Looking for Someone Who Has:

Operational leadership and people management experience A passion for improving outcomes for children, young people, and families Experience of safeguarding, governance, compliance, and risk management Strong financial, organisational, and project management skills A successful track record in fundraising, grant applications, or income generation Excellent communication, partnership‑building, and report‑writing skills The ability to analyse data and drive service improvement A full UK driving licence and access to a vehicle

Why Join Us?

• Work directly with the CEO and Trustee Board
• Help shape the future direction of the organisation
• Lead services that make a genuine difference to local families
• Influence growth, innovation, and community impact
• Join a passionate and supportive team committed to changing lives

Bring Your...

Commitment to helping families thrive

Experience in leadership and service delivery

Energy to inspire teams and drive improvement

Ideas to help us grow and innovate

Closing Date: 3rd November 2026 (midday)

Interview Date: 19th November 2026