Operations Manager - South West

Belron; Devon and Torbay; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual bonus up to 20%

Private medical

Employer pension contribution up to 10

Job summary

Belron UK Ltd (Autoglass® and Laddaw®) seeks an Operations Manager to lead regional teams across Devon and Cornwall, delivering exceptional customer service and operational performance. The role requires regular site travel and driving a culture of continuous improvement.

You will manage a team of 15–25, onboarding and coaching new starters, optimising resources, and ensuring safety and efficiency across multiple sites. A full UK driving licence is required.

Qualifications

• Significant experience in an operational management role (3+ years).
• Experience leading remote and field-based teams.
• Strong customer service and stakeholder management skills.
• Experience managing resources and capacity planning to achieve operational objectives.
• Proven track record of leading change and continuous improvement initiatives.
• Strong coaching and people development experience.
• Collaborative leadership style with a focus on engagement and performance.

Responsibilities

• Lead and develop a team of ~15–25 across customer centres and mobile operations.
• Deliver onboarding and induction experiences for new starters.
• Coach, inspire and develop individuals to reach their potential.
• Plan headcount and recruitment to maintain optimum staffing levels.
• Create development plans and performance reviews for all team members.
• Drive a culture that is diverse, equitable and inclusive.

Skills

Operational leadership

People management

Stakeholder management

Capacity planning

Change leadership

Job description

Operations Manager

Covering branches across Devon and Cornwall - with a requirement for regular travel across all sites.

Contract Type

Full-time, Permanent.

Salary

£42k - £52k based on experience.

Benefits

• Annual bonus up to 20%
• Private medical
• Employer pension contribution up to 10%

Grade

E

Hours

40- Monday – Friday

Start date

From Jan 2027

Required

Full UK Manual Driving Licence.

About Autoglass® and Laddaw®

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there. Making a difference together. As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.

What You’ll Be Doing

Leading and Developing Your Team

• Lead and support a team of approximately 15-25 colleagues across customer centres and mobile operations.
• Deliver exceptional onboarding and induction experiences for new starters.
• Coach, inspire and develop individuals to achieve their full potential.
• Ensure effective succession planning and proactive recruitment activity to maintain optimum headcount.
• Create meaningful performance and development plans for all team members.
• Foster a diverse, equitable and inclusive culture where everyone feels valued and supported.

Driving Operational Excellence

• Lead the delivery of local capacity plans and proactively manage risks.
• Monitor and improve operational performance against key business objectives.
• Communicate goals, targets and priorities clearly to ensure colleagues understand their contribution to wider business success.
• Collaborate with key stakeholders to identify opportunities for continuous improvement.
• Manage resources effectively to maximise productivity and efficiency.

Delivering an Exceptional Customer Experience

• Champion outstanding customer service across your operation.
• Engage with customer feedback and drive improvements where required.
• Ensure every customer receives a high-quality service experience.
• Promote our technical superiority and maintain industry-leading quality standards.
• Drive performance to minimise warranty rates and maximise customer loyalty.

Promoting a Safe and Responsible Culture

• Lead Health, Safety and Wellbeing initiatives across your region.
• Ensure full compliance with company policies, standards and procedures.
• Support our responsible business commitments.
• Maintain audit readiness and operational standards at all times.
• Take accountability for process compliance, assets and cost control.

About You

We’re looking for an experienced operational leader who can inspire teams, build strong relationships and deliver measurable results. You’ll have:

• Significant experience in an operational management role (typically 3+ years).
• Experience leading remote and field-based teams.
• Strong customer service and stakeholder management skills.
• Experience managing resources and capacity planning to achieve operational objectives.
• A proven track record of leading change and continuous improvement initiatives.
• Strong coaching and people development experience.
• A collaborative leadership style with a focus on engagement and performance.

You’ll be responsible for delivering performance across a range of key measures, including:

• Customer satisfaction (NPS)
• Employee engagement
• Absence and attrition
• Warranty performance
• Customer retention and rebook rates
• Operational productivity and utilisation
• Cost control, including overtime and stock loss
• Health & Safety performance and compliance
• Audit and site standards
• Performance reviews and development checkpoints

Key Relationships

• District Support Teams
• Distribution Centre Managers
• Technical Training & Support Teams
• Resource Optimisation Teams
• Customer Services and Customer Experience Teams
• Warranty & Rectification Teams
• People Support Functions
• Health & Safety, Facilities and Footprint Teams
• Concierge Teams and Team Managers

About Belron® UK

Belron® UK Ltd (trading as Autoglass® and Laddaw®) is part of the global Belron® Group — the world’s leading vehicle glass repair and replacement business. With a presence in over 30 countries and more than 30,000 employees, Belron® is united by a common purpose: making a memorable difference with real care.

Why Join Autoglass®?

At Autoglass®, we’re committed to creating a workplace where everyone can succeed. You'll have the opportunity to lead talented teams, drive meaningful change, and make a lasting impact on both our customers and colleagues.

Accessibility

We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at [e-mail].