Regional Operations Manager, Devon & Cornwall

Laddaw Ltd; England; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual bonus up to 20%

Private medical

Employer pension contribution up to 10

Job summary

Belron UK Ltd, trading as Autoglass® and Laddaw®, seeks an Operations Manager to lead a geographically dispersed team supporting branches in Devon and Cornwall. The role focuses on delivering exceptional customer service, driving operational excellence, and promoting a zero-harm culture. Regular travel across sites and a 40-hour week are involved.

Salary £42k–£52k with annual bonus up to 20%, private medical, and pension contributions. Start Jan 2027.

Qualifications

• Significant experience in an operational management role (3+ years).
• Experience leading remote and field-based teams.
• Strong customer service and stakeholder management skills.
• Experience managing resources and capacity planning to achieve operational objectives.
• A proven track record of leading change and continuous improvement initiatives.
• Strong coaching and people development experience.
• A collaborative leadership style with a focus on engagement and performance.

Responsibilities

• Lead and develop a team of approximately 15-25 colleagues across customer centres and mobile operations.
• Deliver onboarding and induction experiences for new starters.
• Coach, inspire and develop individuals to achieve their full potential.
• Ensure effective succession planning and proactive recruitment activity to maintain optimum headcount.
• Create meaningful performance and development plans for all team members.
• Foster a diverse, equitable and inclusive culture where everyone feels valued and supported.
• Lead local capacity plans and proactively manage risks to ensure targets are met.
• Monitor and improve operational performance against key business objectives.
• Communicate goals, targets and priorities clearly to the team and stakeholders.
• Collaborate with stakeholders to identify opportunities for continuous improvement.
• Manage resources effectively to maximise productivity and efficiency.
• Champion outstanding customer service across the operation and drive improvements from feedback.
• Promote a safe and responsible culture with health, safety and compliance at the core.

Skills

Leadership

Team leadership

Coaching & development

Change management

Capacity planning

Customer service

Stakeholder management

Health & safety

Job description

Belron UK Ltd, trading as Autoglass® and Laddaw®, seeks an Operations Manager to lead a geographically dispersed team supporting branches in Devon and Cornwall. The role focuses on delivering exceptional customer service, driving operational excellence, and promoting a zero-harm culture. Regular travel across sites and a 40-hour week are involved.

Salary £42k–£52k with annual bonus up to 20%, private medical, and pension contributions. Start Jan 2027.