Regional Operations Lead – South West (Devon & Cornwall)

Belron; Devon and Torbay; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual bonus up to 20%

Private medical

Employer pension contribution up to 10

Job summary

Belron UK Ltd (Autoglass® and Laddaw®) seeks an Operations Manager to lead regional teams across Devon and Cornwall, delivering exceptional customer service and operational performance. The role requires regular site travel and driving a culture of continuous improvement.

You will manage a team of 15–25, onboarding and coaching new starters, optimising resources, and ensuring safety and efficiency across multiple sites. A full UK driving licence is required.

Qualifications

• Significant experience in an operational management role (3+ years).
• Experience leading remote and field-based teams.
• Strong customer service and stakeholder management skills.
• Experience managing resources and capacity planning to achieve operational objectives.
• Proven track record of leading change and continuous improvement initiatives.
• Strong coaching and people development experience.
• Collaborative leadership style with a focus on engagement and performance.

Responsibilities

• Lead and develop a team of ~15–25 across customer centres and mobile operations.
• Deliver onboarding and induction experiences for new starters.
• Coach, inspire and develop individuals to reach their potential.
• Plan headcount and recruitment to maintain optimum staffing levels.
• Create development plans and performance reviews for all team members.
• Drive a culture that is diverse, equitable and inclusive.

Skills

Operational leadership

People management

Stakeholder management

Capacity planning

Change leadership

Job description

Belron UK Ltd (Autoglass® and Laddaw®) seeks an Operations Manager to lead regional teams across Devon and Cornwall, delivering exceptional customer service and operational performance. The role requires regular site travel and driving a culture of continuous improvement.

You will manage a team of 15–25, onboarding and coaching new starters, optimising resources, and ensuring safety and efficiency across multiple sites. A full UK driving licence is required.