Operations Manager - Safety-Critical Rail Leader

Network Rail; Birmingham; Presencial; GBP 46.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Pension scheme

Rail season ticket subsidy

Discounts at stations

Volunteer leave

Wellbeing benefits

Descripción de la vacante

Network Rail is recruiting a Duty Operations Manager for the Central Route in Birmingham. You will manage a team, oversee HR duties, and ensure safe, on-time train dispatch while delivering excellent customer service across a busy, safety-critical environment.

Reporting to the Station Operations Manager, you will coordinate with Shift Station Manager, traincrew, control and signalling, and lead safety-critical assessments, incident investigations and staff briefings to uphold Network Rail values.

Formación

• Experience in a customer service environment is advantageous.
• Knowledge of Network Rail operations and geography.
• Experience of managing other staff.
• PTS Holder.
• Skills Assessor accreditation.

Responsabilidades

• Lead a team and oversee HR responsibilities to ensure the safe and punctual dispatch of trains and excellent customer service.
• Coordinate station operations with the Shift Station Manager and liaise with traincrew management, control, signalling and other Network Rail colleagues.
• Conduct safety-critical assessments and investigate incidents; deliver staff briefings and uphold Network Rail values.

Conocimientos

PTS Holder

Staff management

Customer service

Rail operations knowledge

Geography knowledge

Descripción del empleo

Network Rail is recruiting a Duty Operations Manager for the Central Route in Birmingham. You will manage a team, oversee HR duties, and ensure safe, on-time train dispatch while delivering excellent customer service across a busy, safety-critical environment.

Reporting to the Station Operations Manager, you will coordinate with Shift Station Manager, traincrew, control and signalling, and lead safety-critical assessments, incident investigations and staff briefings to uphold Network Rail values.