Operations Manager (Part Time)

Hightown; Hemel Hempstead; On-site; GBP 24,000 - 48,000; Part time

Benefits offered by this job

Generous annual leave

Pension scheme

Annual bonus

Monthly attendance bonus

Professional development

Employee assistance helpline

Blue Light Card

Job summary

Hightown Housing Association is seeking a Care and Supported Housing Operations Manager on a job-share basis in Hemel Hempstead. The role covers day-to-day management of multiple services, including registered care and outreach, with a 18.75-hour week split across 2.5 days. Fixed-term for 12 months.

You will lead dispersed teams, drive service improvement, and ensure regulatory compliance and safeguarding. The post emphasizes person-centred, strengths-based support and collaboration with

Qualifications

• Experience in care or supported housing management.
• Ability to lead dispersed teams.
• Knowledge of safeguarding and risk management requirements.
• Understanding of regulatory standards in care and housing.

Responsibilities

• Oversee day-to-day management of multiple services including care and supported housing.
• Lead and support Scheme and Service Managers to deliver safe, high-quality services.
• Ensure compliance with regulatory standards and safeguarding procedures.
• Manage staff, performance, and budgets within financial parameters.
• Foster an inclusive, person-centred culture and strong stakeholder relationships.

Skills

Operational management

Leadership

Budget management

Regulatory compliance

Safeguarding

Team development

Job description

Operations Manager

Before applying for this role, please read the following information about this opportunity found below.

Location: Hemel Hempstead

Salary: £24,141 per annum (£48,282 pro rata)

18.75 hours per week, job share - 2.5 days p/w

Fixed Term Contract - 12 Months

Are you an experienced leader within care and supported housing, looking for a flexible opportunity that still allows you to make a meaningful impact? At Hightown Housing Association, we are looking for a Care and Supported Housing Operations Manager to join us on a job share basis and help shape high-quality services that truly make a difference.

At Hightown, we believe that everyone should have a home and the support they need to live fulfilled, independent lives. As part of our Care and Supported Housing team, you will play a vital role in overseeing a range of services, ensuring they are responsive, person-centred and consistently delivered to a high standard.

This is a fantastic opportunity for someone who thrives in a collaborative environment and is passionate about leading teams, driving service improvement and delivering positive outcomes for people across a range of support needs.

About The Role

As a Care and Supported Housing Operations Manager, you will be responsible for the day-to-day management of multiple services, which may include registered care, supported living, supported housing and outreach provision.

You Will

Lead and support Scheme and Service Managers to deliver safe, high-quality services

Ensure compliance with regulatory standards, including Care Quality Commission requirements where applicable

Oversee safeguarding, health and safety and risk management processes

Drive service development, supporting new initiatives and continuous improvement

Manage relationships with commissioners, professionals and key stakeholders

Oversee staffing, performance management and workforce development

Monitor budgets and ensure services operate within financial parameters

Promote an inclusive and respectful culture

About You

You will bring strong operational management experience within care or supported housing, alongside a passion for developing teams and improving services.

You Will Also Have

Experience working with vulnerable client groups

Proven ability to lead, motivate and manage dispersed teams

Strong understanding of regulatory frameworks within care and supported housing

Experience managing performance, quality and service delivery

Excellent communication, organisational and leadership skills

A commitment to delivering person-centred, strengths-based supportWhy join Hightown?

At Hightown, our values are at the heart of everything we do. We empower our colleagues to take ownership and drive positive change, giving you the autonomy to shape services and make a real impact. We treat everyone with respect, ensuring that both colleagues and the people we support feel valued and heard.

We are committed to inclusion, creating environments where diversity is embraced and people can thrive. You will work in true collaboration with colleagues, partners and service users to deliver the best possible outcomes. Above all, we lead with compassion, ensuring that every decision we make puts the wellbeing of people first.

Our benefits

We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:

Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)

Workplace pension scheme and life assurance of three times your annual salary

Annual bonus based on satisfactory performance

Monthly attendance bonus

Ongoing professional development and training to help you deliver outstanding support

Employee assistance helpline

Blue Light Card, providing access to discounts for local and national retailersAdditional information

This is a job share role working 2.5 days per week (18.75 hours). Flexibility is required to support service needs, including participation in an on-call rota where applicable.

We shortlist on an ongoing basis and may close the advert early