Operations Manager London ·

One Retail Group; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Join One Retail Group, a leading multi-national online retailer, as an Operations Manager. You will lead global warehouse and logistics operations, ensuring exceptional delivery standards and fostering team development in a dynamic eCommerce environment. This role offers the opportunity to drive process improvements and manage critical projects during peak seasons.

Benefits

Bupa Healthcare Cash Plan

25 days annual leave plus UK Bank Holidays

Employee discounts on all brands

Access to Cycle to Work scheme

Quarterly team socials

Bagel Tuesdays and Breakfast Club

Qualifications

• Proven experience as an Operations or Supply Chain Manager in eCommerce.
• Strong understanding of 3PL operations and Amazon FBA logistics.
• Exceptional analytical and communication skills.

Responsibilities

• Oversee daily operations and logistics across multiple 3PL warehouses.
• Collaborate with cross-functional teams on forecasting and improvements.
• Lead a team of Operations Executives to achieve operational excellence.

Skills

Leadership

Problem-Solving

Analytical Skills

Stakeholder Management

Job description

Want to join one of the UK’s fastest growing companies?

We’re One Retail Group – a multi-national online retailer, brand owner, and marketplace specialist, recognised as one of the fastest-growing companies in the UK. Since launching our first product in 2013, we’ve grown into a multi-brand business selling thousands of products every day across global marketplaces and our own websites. And we’re not slowing down – with new stores and product ranges launching regularly, there’s never been a more exciting time to join us.

As Operations Manager, you’ll play a dynamic and high-impact role leading global warehouse and logistics operations across multiple 3PL partners, where you'll drive the seamless flow of goods—from port to customer doorstep—while ensuring world-class delivery standards, including Amazon FBA and seller-fulfilled prime. You'll be at the heart of cross-functional collaboration, partnering with teams across freight, marketplace, and customer care to forecast demand, streamline operations, and elevate the end-to-end customer experience. As a key leader, you'll mentor a high-performing team, champion process improvements, and take charge of critical projects during peak seasons. If you thrive in a fast-paced eCommerce environment and love turning operational challenges into growth opportunities, this role offers the perfect platform to make a real difference.

Key Responsibilities

Warehouse & Logistics Operations

• Oversee day-to-day operations across multiple 3PL warehouses globally, ensuring seamless execution of all logistics functions.
• Manage receipt of inbound containers from port, timely outbound FBA (Fulfilled by Amazon) shipments, and meeting OTIF (On-Time, In-Full) delivery standards for B2C orders, including Amazon seller-fulfilled prime.
• Lead stock reconciliation efforts, working closely with finance on inventory discrepancies and valuation.

Cross-Functional Collaboration & Forecasting

• Act as the primary escalation point for day-to-day operational issues related to warehousing, inbound/outbound shipments, and customer care.

• Collaborate with Freight, Marketplace, and Website teams to forecast inbound and outbound stock volumes accurately.
• Partner with Purchasing to forecast spare parts requirements for refurbishment processes.
• Work closely with internal stakeholders to deliver a seamless and efficient customer journey.

Process Improvement & Project Leadership

• Serve as the subject matter expert (SME) for warehousing, leading continuous improvement and optimization initiatives.
• Support rework operations, including regional transfers, returns handling, and compliance processes.

Team Leadership & Development

• Manage and mentor a team of Operations Executives and Associates.
• Set clear objectives, define roles, and support professional development.

Special Projects & Business-Critical Support

• Lead seasonal initiatives such as peak trading periods, deal events, and quarterly business updates (e.g. Walmart).

• Address critical warehouse-related issues with serious business impact or deviations from business-as-usual (BAU) processes.

• Coordinate domestic and cross-border stock transfers, collections, and additional courier support when required.

Key Requirements:

• Proven experience as an Operations or Supply Chain Manager, ideally in an eCommerce environment.
• Strong understanding of 3PL warehouse operations, Amazon FBA, and B2C logistics.
• Demonstrated leadership skills with the ability to develop and manage teams.
• Exceptional problem-solving abilities and escalation management experience.
• Strong analytical skills with a background in forecasting, inventory management, and process improvement.
• Outstanding communication and stakeholder management skills.
• Experience with ERP and WMS systems is a plus.

Benefits

Apart from working with great people and enjoying a fast-paced, fun, diverse, collaborative, and supportive culture, you’ll also receive:

• Access to our Bupa Healthcare Cash Plan (post probation)
• 25 days of annual leave (plus UK Bank Holidays).
• Employee discounts on all our brands
• Access to our Cycle to Work scheme via CycleScheme
• Quarterly team socials (recent events include a speedboat trip on the Thames, cocktail making, and roller disco)
• Bagel Tuesdays, Breakfast Club and fresh fruit through the week