Head of Operations

Emerging Futures; Birmingham, Gloucester, Worcester; Remote; GBP 70,000 - 90,000; Full time

Job summary

Emerging Futures seeks a Head of Operations to lead our community services, drug and alcohol recovery support, and housing across the Midlands and South. This is a hands-on senior role responsible for performance, quality, safety and financial sustainability of services, with oversight of Area Service Managers and strong relationships with commissioners and local stakeholders.

You will drive service improvement, ensure contracts are met, and contribute to organisational development as part of

Qualifications

• Extensive experience leading drug and alcohol services.
• Senior level leadership with service development and partnerships.
• Understanding of treatment, harm reduction and recovery-oriented practice.
• Experience across Midlands & South region preferred.
• Knowledge of safeguarding, risk and housing compliance.

Responsibilities

• Lead and develop Area Service Managers and teams.
• Drive operational performance and meet contractual expectations.
• Oversee budgets and lead recovery plans.
• Provide leadership on quality, safeguarding, risk and housing compliance.
• Strengthen relationships with commissioners and partners.
• Support contract growth.
• Contribute to Senior Management Team.

Skills

People leadership

Operations management

Budget management

Quality & safeguarding

Stakeholder engagement

Employee experience

Organisational development

Job description

Emerging Futures began in 2014, born from a belief that recovery is possible for everyone, and that those who have walked that path should lead the way forward.

We are recruiting for a Head of Operations to leadour community services, drug & alcohol recovery support and recovery-focused housing across the Midlands & South.

This is a hands-on senior leadership role with responsibility for the performance, quality, safety and financial sustainability of services across the Midlands and South. You’ll lead and develop Area Service Managers, stay connected to what is happening within services and provide practical support where improvement is needed. You’ll also build strong relationships with commissioners, partners and local stakeholders, helping to strengthen and grow Emerging Futures’ work across the region.

Your main focus will be on:

• Leading and developing Area Service Managers and their teams.
• Driving operational performance and ensuring services meet contractual expectations.
• Overseeing budgets and leading recovery plans where services are off track.
• Providing leadership across quality, safeguarding, risk and housing compliance.
• Strengthening drug and alcohol practice and our wider recovery offer.
• Building commissioner and partner relationships and supporting contract growth.
• Creating a positive employee experience and addressing people or performance issues early.
• Contributing to organisational development as a member of the Senior Management Team.

You will have substantial experience of leading or delivering drug and alcohol services, with a sound understanding of the treatment and recovery system, harm reduction and recovery-oriented practice. You should also have recent experience in working at a senior level, developing new and existing services and partnership working. By joining the Emerging Futures workforce, you become part of a nationwide team dedicated to providing addiction recovery support services throughout the United Kingdom. This role joins part of a larger team in the Midlands & South, with colleagues working across our services in Birmingham, Gloucester, Worcester, West Sussex and Hertfordshire.