Operations Manager

Interaction Recruitment; Wokingham; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Tips

Career progression opportunities

Leadership role within team

Job summary

Interaction Recruitment in Wokingham is seeking an experienced Operations Manager to lead daily hotel operations, drive guest experiences and support the General Manager in delivering commercial and operational success.

You will oversee day-to-day operations, manage departmental teams, ensure high service standards, run events and seek revenue opportunities, with flexible hours including early starts and late finishes during events.

Qualifications

• Proven experience as a Senior Manager or Head of Department within the hotel or hospitality industry (essential).
• Strong leadership and people management skills.
• A commercial mindset with a passion for delivering exceptional guest experiences.
• The ability to thrive in a fast-paced operational environment.

Responsibilities

• Lead the day-to-day operation of the hotel.
• Manage and support departmental teams.
• Maintain high service and operational standards.
• Run and manage events.
• Drive guest satisfaction and revenue opportunities.
• Oversee the hotel in the absence of the General Manager.

Skills

Leadership

People management

Commercial mindset

Operational excellence

Job description

Operations Manager

Location - Wokingham

Salary: £38,000–£40,000 per annum, plus tips

We're looking for an experienced and motivated Operations Manager to join our team. This is an exciting opportunity for a passionate hospitality professional to lead daily hotel operations, drive exceptional guest experiences, and support the General Manager in delivering commercial and operational success.

The Role

You’ll be responsible for:

• Leading the day-to-day operation of the hotel.
• Managing and supporting departmental teams.
• Maintaining high service and operational standards.
• Running and managing events.
• Driving guest satisfaction and revenue opportunities.
• Overseeing the hotel in the absence of the General Manager.

About You

You’ll have:

• Proven experience as a Senior Manager or Head of Department within the hotel or hospitality industry (essential).
• Strong leadership and people management skills.
• A commercial mindset with a passion for delivering exceptional guest experiences.
• The ability to thrive in a fast-paced operational environment.

Hours

This role combines office hours with operational shift work. Flexibility is essential, with occasional early starts (from 7:00am) and late finishes during events (up to 2:00am), although not on the same day.

What We Offer

• £38,000–£40,000 per annum
• Tips
• Career progression opportunities
• A varied and rewarding leadership role within a supportive team

If you're an experienced hospitality leader looking for your next challenge, we'd love to hear from you.