Hotel Operations Leader | Guest Experience & Events, Tips

Interaction Recruitment; Wokingham; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Tips

Career progression opportunities

Leadership role within team

Job summary

Interaction Recruitment in Wokingham is seeking an experienced Operations Manager to lead daily hotel operations, drive guest experiences and support the General Manager in delivering commercial and operational success.

You will oversee day-to-day operations, manage departmental teams, ensure high service standards, run events and seek revenue opportunities, with flexible hours including early starts and late finishes during events.

Qualifications

• Proven experience as a Senior Manager or Head of Department within the hotel or hospitality industry (essential).
• Strong leadership and people management skills.
• A commercial mindset with a passion for delivering exceptional guest experiences.
• The ability to thrive in a fast-paced operational environment.

Responsibilities

• Lead the day-to-day operation of the hotel.
• Manage and support departmental teams.
• Maintain high service and operational standards.
• Run and manage events.
• Drive guest satisfaction and revenue opportunities.
• Oversee the hotel in the absence of the General Manager.

Skills

Leadership

People management

Commercial mindset

Operational excellence

Job description

Interaction Recruitment in Wokingham is seeking an experienced Operations Manager to lead daily hotel operations, drive guest experiences and support the General Manager in delivering commercial and operational success.

You will oversee day-to-day operations, manage departmental teams, ensure high service standards, run events and seek revenue opportunities, with flexible hours including early starts and late finishes during events.