Hotel Operations Manager

Journey Recruitment Ltd; Guildford; On-site; GBP 38,000 - 40,000; Full time

Job summary

Journey Recruitment Ltd is seeking an experienced Hotel Operations Manager for a thriving hotel near Guildford. You will work closely with the General Manager to oversee the day-to-day operations and ensure exceptional guest experiences.

This hands-on role involves managing events, leading a high-performing management team, and driving commercial performance while maintaining service standards and promoting a positive guest-focused culture.

Qualifications

• Senior manager experience in hotel or hospitality industry.
• Proven track record leading operational teams in busy hotel.
• Strong leadership and people management.
• Strong commercial awareness balancing service with performance.
• Experience implementing operational processes and continuous improvement.
• Excellent communication, organisation, and decision-making.
• Hands-on, flexible approach delivering guest experiences.

Responsibilities

• Oversee day-to-day operation of the hotel.
• Implement and maintain operational procedures across departments.
• Support delivery of strategic objectives and maximise revenue.
• Take responsibility in absence of General Manager.
• Analyse guest feedback and implement improvements.
• Lead, motivate, coach, and develop department managers.
• Support recruitment, onboarding, and performance management.
• Manage and oversee hotel events.
• Promote a positive culture focused on service excellence and continuous improvement.

Skills

Senior Manager

People management

Leadership

Commercial awareness

Operational processes

Communication skills

Decision making

Hands-on approach

Job description

Are you an experienced hospitality leader looking for your next challenge? We are seeking an enthusiastic and commercially minded Hotel Operations Manager to join a thriving hotel based in near Guildford.

Working closely with the General Manager, you will oversee the day-to-day operation of the hotel, ensuring exceptional guest experiences, driving commercial performance, and leading a high-performing management team. This is a hands-on role that includes managing hotel operations, overseeing events, and supporting operational shifts, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.

The salary for this role is between £38,000 and £40,000 plus tips. The role will include an element of shift work, running & managing events, so this may mean early starts & late finishes.

Main responsibilities for the Hotel Operations Manager are:

• Oversee the day-to-day operation of the hotel, ensuring exceptional service standards are consistently achieved.
• Implement and maintain effective operational procedures across all hotel departments.
• Support the delivery of the hotel's strategic objectives while identifying opportunities to maximise revenue.
• Take responsibility for the hotel in the absence of the General Manager.
• Analyse guest feedback and implement improvements to enhance the guest experience.
• Lead, motivate, coach, and develop department managers and their teams.
• Support recruitment, onboarding, and performance management across the hotel.
• Manage and oversee a variety of hotel events, ensuring they are delivered to the highest standard.
• Promote a positive, collaborative culture focused on service excellence and continuous improvement.

Skills required for the Hotel Operations Manager role are:

• Essential: Previous experience as a Senior Manager within the hotel or hospitality industry.
• A proven track record of successfully leading operational teams within a busy hotel environment.
• Excellent leadership and people management skills, with the ability to inspire and develop others.
• Strong commercial awareness and the ability to balance outstanding guest service with business performance.
• Experience implementing operational processes and driving continuous improvement.
• Excellent communication, organisation, and decision-making skills.
• A flexible, hands-on approach with a passion for delivering exceptional guest experiences.

If you're an experienced hotel professional with a passion for operational excellence and outstanding guest service, we'd love to hear from you