Operations Manager

Delta Hotels by Marriott Bristol City Centre; West of England; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Global Marriott hotel discounts

Training programmes and career develop

Life assurance

Complimentary gym membership

Associate recognition programme

Employee Assistance Programme

Meal on duty

Free parking

Additional discounts and benefits

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking an experienced Operations Manager to lead and align the hotel’s departments, driving service excellence and seamless daily operations. You will work closely with the General Manager to uphold brand standards and foster a high-performance team culture.

We value hands-on leadership, decisive decision-making, and a passion for hospitality that creates memorable guest experiences.

Qualifications

• Prior experience leading hotel operations at a senior level.
• Proven ability to coach department heads and develop teams.
• Track record of delivering high standards of guest service.

Responsibilities

• Lead and support hotel operational departments to meet service standards.
• Provide coaching and development to department heads and staff.
• Drive exceptional guest experiences and service levels across the hotel.
• Resolve operational challenges professionally and identify improvement opportunities.
• Ensure Marriott brand standards, policies and procedures are followed.
• Collaborate with the General Manager to support hotel success.
• Create a motivating environment where teams feel empowered to succeed.
• Maintain a visible leadership presence and build relationships with guests and associates.

Skills

Senior hotel ops leadership

Executive coaching

Guest service excellence

Decision-making

Job description

Welcome to Delta Hotels by Marriott Bristol City Centre – Where Hospitality Meets Opportunity.

Following a stunning renovation, Delta Hotels by Marriott Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK's most vibrant cities. With over 300 beautifully appointed bedrooms, extensive meetings and events facilities and welcoming food and beverage spaces, we create memorable experiences for business and leisure travellers alike. But the real heart of our hotel is our people. We are committed to creating a supportive, inclusive and inspiring workplace where associates can grow, develop and thrive. Our team is made up of passionate hospitality professionals who genuinely care about delivering warm, thoughtful service to every guest.

We have an exciting opportunity to join us as our Operations Manager. We're looking for an experienced and hands‑on senior leader to join our leadership team and play a key role in the continued success of the hotel. Working closely with the General Manager and Heads of Department, you'll be leading from the front to help create an environment where associates feel supported, guests feel genuinely welcomed and ensuring every part of hotel operations works together seamlessly.

The Role:

• Working closely with the hotel leadership team to lead and support the hotel’s operational departments, enabling them to deliver consistently high standards of service
• Providing strong leadership, coaching and development to department heads and operational colleagues
• Driving exceptional guest experiences and consistently high service standards
• Resolving operational challenges and guest concerns in a professional and positive manner while identifying opportunities for continuous improvement
• Ensuring Marriott brand standards, policies and procedures are delivered consistently
• Working alongside the General Manager to support the overall success of the hotel
• Creating an environment and culture where teams feel motivated, supported and empowered to succeed
• Being a visible presence across the hotel, building strong relationships with guests and associates

What kind of leader are we looking for?

We’re looking for someone who knows how to run a hotel — and knows how to lead the people who make it successful.

You’ll be an experienced hotel operator with the confidence to make decisions, challenge the status quo and take ownership when things get busy.

You’ll bring:

• Previous experience in a senior hotel operations leadership role
• Strong operational knowledge across Rooms, Food & Beverage and Events
• Experience leading Heads of Department and developing high‑performing teams
• Excellent communication and relationship‑building skills
• A proactive, hands‑on approach and visible leadership style
• Strong decision‑making and problem‑solving abilities
• The ability to remain calm, adaptable and solutions‑focused in a fast‑paced environment
• A genuine passion for hospitality and creating memorable guest experiences

Why Join Us?

At Delta Hotels by Marriott Bristol City Centre, you will have the opportunity to make a real impact while developing your career with one of the world's leading hospitality brands.

You’ll have the visibility and influence to make things happen — developing our leadership team, improving operational standards, strengthening guest satisfaction and contributing directly to the hotel’s commercial performance. You’ll join a passionate team, work in a hotel that has recently undergone significant investment and help shape the experience of both our guests and our associates every day.

Benefits Include

• Global Marriott hotel discounts
• Training programmes and career development opportunities
• Life assurance
• Complimentary gym membership
• Associate recognition programme
• Employee Assistance Programme
• Meal on duty
• Free parking
• Additional discounts and benefits

Compensation: Competitive salary