Operations Manager

Morrisons; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

Morrisons is seeking an Operations Manager to oversee store operations, ensuring high standards and compliance. The role involves mentoring staff, driving performance, and enhancing customer experience, while benefiting from excellent training and a competitive salary.

Benefits

Generous bonus scheme

Attractive pension scheme

Private healthcare

Colleague discount for friends and family

Family-friendly policies

Qualifications

• Retail experience managing large customer-facing operations.
• Strong leadership and listening skills.
• Ability to influence and inspire broad thinking.

Responsibilities

• Accountable for end-to-end store operations.
• Identify, develop, and mentor talent across the store.
• Ensure compliance with food safety laws and legal standards.

Skills

Leadership

Coaching

Teamwork

Problem Solving

Communication

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fourth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service. Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food through our own manufacturing facilities.

We’re looking for an Operations Manager to join our team. Our Operations Managers play a key role in helping our business grow and succeed. It’s their job to ensure that store operations run smoothly, making Morrisons a better place for customers to shop and colleagues to work.

Deputising for the Store Manager, it’s important that our Operations Managers create an inclusive environment where all managers and colleagues feel valued. They should role model great leadership skills, oversee all aspects of the store, achieve operational KPI targets, drive high store standards, ensure safe and legal compliance, and motivate and develop their team for high performance and engagement.

As the Operations Manager, it is your job to:

• Be accountable for the end-to-end store operations, ensuring appropriate resources to deliver routines to the highest standard.
• Identify, develop, and mentor talent across the store and wider region to create a pipeline of successors.
• Build the capability of the management team through accountability and development plans.
• Work with the People Manager to embed a culture of adaptability and support managers through change.
• Ensure all departments and colleagues comply with food safety laws and legal standards.
• Support managers with forward-thinking action plans to increase performance.
• Contribute to the development of the annual store plan by identifying opportunities to maximize performance.
• Develop local ideas within the framework to exceed sales targets, drive performance, and motivate colleagues.
• Build relationships with key stakeholders to deliver continuous improvements benefiting customers.
• Lead by example to deliver exceptional standards and performance, focusing on customer needs.
• Oversee processes affecting product availability and build management team capability to improve customer experience.
• Engage directly with customers to gather feedback and incorporate it into improvement plans, working with central teams for ongoing service enhancement.

How do we say thank you?

You will play a vital role in our business and have a significant impact on our success. We offer excellent training, support, continued development, a competitive salary, and superb benefits.

Our benefits include:

• A generous bonus scheme
• An attractive pension scheme
• Private healthcare
• Colleague discount for friends and family
• Family-friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave

Explore our stores, warehouses, and colleague canteens through our 360-degree tour.

About you

Our operations managers must have retail experience, managing large customer-facing operations with over £150k weekly turnover. You also need:

• Strong leadership and listening skills
• The ability to influence and inspire broad thinking
• Excellent coaching skills to give effective feedback
• A passion for talent development and team culture
• Skills to resolve challenges and build trust within the team
• Ability to set clear objectives aligned with Morrisons’ priorities
• A collaborative mindset fostering teamwork

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

For over 100 years, we’ve been dedicated to providing a unique shopping experience. With nearly 500 stores, our colleagues work as one team to deliver essentials, great service, and a vibrant shopping environment. We are committed to investing in our colleagues through industry-leading training and development opportunities, with many store managers starting on the shop floor.