Operations Manager

DHL Supply Chain; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Liverpool is seeking an Operations Manager to oversee warehouse and CoPack operations. The role involves driving strategic growth and operational excellence while managing P&L and building customer relationships. The ideal candidate will have strong commercial acumen, experience in large warehouse operations, and a passion for logistics. Benefits include a company car or allowance, 24/7 GP service, discounts, and a pension scheme.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Hundreds of discounts

Affordable loans

Enhanced Pension Scheme

24/7 employee support service

Qualifications

• Strategic operational leader with strong commercial acumen.
• Experience managing large, complex warehouse operations.
• P&L ownership experience is essential.

Responsibilities

• Lead and oversee Warehouse and CoPack operations.
• Drive a Safety First culture and manage health and safety standards.
• Manage operational KPIs and resource planning.

Skills

Operational leadership

P&L management

Performance analysis

Team development

Customer communication

Job description

Grade: RCS J

Contract Type: Permanent (Full-Time)

Location: Liverpool - L11 0JA

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for an Operations Manager to lead large-scale warehouse and CoPack operations, driving strategic growth, operational excellence, and customer engagement while taking full P&L ownership.

If you're a proactive leader with a passion for logistics, we want you on our team!

WHAT YOU'LL DO

• Lead and oversee Warehouse and CoPack operations, ensuring safe, efficient, and compliant processes.
• Drive a Safety First culture, managing health and safety standards and continuous improvement initiatives.
• Manage operational KPIs, resource planning, and performance tracking to meet customer and business objectives.
• Build strong relationships with customers, acting as the primary point of contact for operational matters and service delivery.
• Lead and develop your team through succession planning, performance management, and engagement programs.

THIS ROLE WOULD SUIT PEOPLE WHO

• A strategic operational leader with strong commercial acumen and experience managing large, complex warehouse operations.
• Someone with P&L ownership experience, capable of identifying growth opportunities and shaping the future direction of the site.
• A people-focused leader who drives engagement, talent development, and succession planning while managing unionised environments (preferred).
• A customer‑centric communicator with proven ability to build trust and deliver exceptional service in partnership with clients.
• A forward‑thinking, data‑driven individual who thrives on performance analysis, continuous improvement, and an appetite for progression.

WHY JOIN US?

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 12 th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.