Operations Manager

Bespoke Hotels Ltd; Kingswear; On-site; GBP 35,000 - 55,000; Full time

Job summary

Bespoke Hotels Ltd in Dartmouth is seeking an Operations Manager to oversee daily hotel operations and lead a team committed to exceptional guest service.

Based at the property, you'll coordinate departments, uphold health and safety standards, and partner with the General Manager to drive service improvements and maintain brand standards.

The role requires strong leadership, clear communication, and a guest-focused mindset to ensure every stay reflects the region's heritage and hospitality.

Qualifications

• Strong leadership and communication skills
• Guest-focused mindset and service orientation

Responsibilities

• Oversee daily hotel operations and coordinate departments to maintain service standards.
• Lead, train, and motivate staff to support a positive, collaborative work environment.
• Handle escalated guest concerns professionally to enhance satisfaction.
• Monitor occupancy and payroll to optimize efficiency.
• Maintain health, safety and compliance across the hotel.
• Support budgeting, cost control and performance reporting.
• Collaborate with the General Manager to drive strategic improvements.
• Ensure the property remains clean, well-maintained and aligned with brand standards.

Job description

The knowledgeable individual who shares stories; the guide who knows both the coastal path and the nautical lifestyle

What are we looking for - Confident, quietly surprising, warm, witty, respectful.

Our Values

Everything we do ties people closer to each other, to nature, and to the Dart.

We are proud of our connection to the region, producers and traditions. Our people are ambassadors for Dartmouth sharing their knowledge and enthusiasm.

We create experiences that connect people – to each other, to nature, and to the stories of this place. Guests feel part of something larger – a living community, a heritage that matters, a landscape that restores. It’s connection that sparks curiosity, nurtures relationships, and ensures every traveller feels in their element

At Noss on Dart everyone is welcomed with warmth, enriched by heritage, and inspired by the pause between tide and trail.

Here, the menus shift with the tide and the hedgerow, bringing food and drink that are rooted in place and served with generosity. The crew carry a rare instinct for service, quick to notice, quicker to connect, and always approachable.

Heritage is never hidden away but woven into the experience, with stories of shipbuilders, sailors, and writers alive in the spaces. As a true waypoint, the setting opens equally to sea and land, past and present.

The spa and surrounding nature move guests from salt to stillness, restoring balance inside and out. And throughout, partnerships with local producers, neighbours, and voices ensure the spirit of Dartmouth flows through every stay.

Role Overview

The Operations Manager is responsible for managing the daily functions of the hotel, coordinating departments, and maintaining the highest standards of service, cleanliness, and operational efficiency. This role requires strong leadership, excellent communication skills, and a guest-focused mindset to ensure an exceptional stay.

Key Responsibilities

• Oversee daily hotel operations across the hotel.
• Ensure smooth and efficient departmental coordination to maintain consistent service standards.
• Lead, train, and motivate staff, supporting a positive and collaborative work environment.
• Handle escalated guest concerns professionally, ensuring resolutions that enhance guest satisfaction.
• Monitor occupancy levels and payroll to optimize efficiency.
• Maintain health, safety, and compliance standards throughout the hotel.
• Support financial oversight, including budgeting, cost control, and performance reporting.
• Work closely with the General Manager to implement strategic initiatives and service improvements.
• Ensure the property remains well-maintained, clean, and aligned with brand standards.