Coastal Heritage Operations Lead

Bespoke Hotels Ltd; Kingswear; Presencial; GBP 35.000 - 55.000; Jornada completa

Descripción de la vacante

Bespoke Hotels Ltd in Dartmouth is seeking an Operations Manager to oversee daily hotel operations and lead a team committed to exceptional guest service.

Based at the property, you'll coordinate departments, uphold health and safety standards, and partner with the General Manager to drive service improvements and maintain brand standards.

The role requires strong leadership, clear communication, and a guest-focused mindset to ensure every stay reflects the region's heritage and hospitality.

Formación

• Strong leadership and communication skills
• Guest-focused mindset and service orientation

Responsabilidades

• Oversee daily hotel operations and coordinate departments to maintain service standards.
• Lead, train, and motivate staff to support a positive, collaborative work environment.
• Handle escalated guest concerns professionally to enhance satisfaction.
• Monitor occupancy and payroll to optimize efficiency.
• Maintain health, safety and compliance across the hotel.
• Support budgeting, cost control and performance reporting.
• Collaborate with the General Manager to drive strategic improvements.
• Ensure the property remains clean, well-maintained and aligned with brand standards.

Descripción del empleo

Bespoke Hotels Ltd in Dartmouth is seeking an Operations Manager to oversee daily hotel operations and lead a team committed to exceptional guest service.

Based at the property, you'll coordinate departments, uphold health and safety standards, and partner with the General Manager to drive service improvements and maintain brand standards.

The role requires strong leadership, clear communication, and a guest-focused mindset to ensure every stay reflects the region's heritage and hospitality.