Coastal Hospitality Operations Manager — Guest-Focused

Burlington Hotel; Kingswear; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Meals on duty

Spa deals

Employee Assistance program (TBC)

Additional days leave on anniversary

Employee of the Month

Free staff parking

Mental Health Ambassador

Job summary

Noss on Dart in Kingswear is seeking an experienced Operations Manager to run daily hotel operations, ensuring exceptional service and standards across all departments. You will lead teams, oversee guest experiences, and partner with the General Manager on strategic improvements.

The role emphasizes warm, guest-focused leadership, strong communication, and attention to health and safety, with staff benefits including meals on duty, spa deals, staff parking and anniversary leave.

Responsibilities

• Oversee daily hotel operations across the hotel.
• Ensure smooth and efficient departmental coordination to maintain consistent service standards.
• Lead, train, and motivate staff, supporting a positive and collaborative work environment.
• Handle escalated guest concerns professionally, ensuring resolutions that enhance guest satisfaction.
• Monitor occupancy levels and payroll to optimize efficiency.
• Maintain health, safety, and compliance standards throughout the hotel.
• Support financial oversight, including budgeting, cost control, and performance reporting.
• Work closely with the General Manager to implement strategic initiatives and service improvements.
• Ensure the property remains well-maintained, clean, and aligned with brand standards.

Job description

Noss on Dart in Kingswear is seeking an experienced Operations Manager to run daily hotel operations, ensuring exceptional service and standards across all departments. You will lead teams, oversee guest experiences, and partner with the General Manager on strategic improvements.

The role emphasizes warm, guest-focused leadership, strong communication, and attention to health and safety, with staff benefits including meals on duty, spa deals, staff parking and anniversary leave.