Operations Manager

Carlisle Support Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

23 days paid holiday increasing to 25

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Job summary

Carlisle Support Services is seeking an Operations Manager to lead and deliver the BID’s contracted security operation across assigned sites in the UK. You will deputise for the contract manager, coordinate rosters, monitor frontline teams, and drive performance improvements.

You will work with HR and suppliers, ensure staff training, manage equipment checks and incident responses, and prepare regular operational reports for BID management. A proactive leader with SIA license is essential.

Qualifications

• Good level of communication.
• Ability to lead a team.
• Proactive and efficient in approach.
• Ability to solve problems and deal with ad hoc challenges.
• Ability to work from your own initiative.
• SIA License.
• Full UK Driving Licence.
• CSAS to be completed.

Responsibilities

• Roster all shifts in line with contracted hours.
• Ensure shifts are covered and arbitrated.
• Investigate and address causes behind failed duties.
• Manage rota loads and allocated hours.
• Manage staff performance and conduct reviews.
• Coordinate with HR to resolve personnel issues.
• Ensure staff training is up to date and induction completed.
• Produce and maintain training records and equipment audits.
• Oversee daily vehicle checks and reporting uploads.
• Provide regular operational reports to BID management and escalate incidents as needed.

Skills

Communication

Team leadership

Proactive mindset

Problem solving

Initiative

SIA License

UK Driving Licence

CSAS

Job description

The role

Carlisle Support Services is looking an Operations Manager who will be responsible for the management, coordination and delivery of the Business Improvement District (BID’s) contracted security operation.

Job Introduction

Carlisle Support Services is looking an Operations Manager who will be responsible for the management, coordination and delivery of the Business Improvement District (BID’s) contracted security operation.

You will deputise in the absence of the contract manager and will support the contract requirements where applicable.

Varied shifts ranging from 8 to 12 working hours inclusive of days, nights, weekend days and weekend nights dependant on business needs and requirements. You will be responsible for and required to support the team on the ground.

Your core role will include but not be limited to the following activities:

• Working with contract manager to ensure all time shifts are rostered accordingly and in line with contracted and agreed hours given to you by the contract manager.
• Ensuring that all shifts are covered and arbitrated.
• Investigate and work with the contract manager and duty manager to identify causes behind failed duties.
• Ensure rota loads are complete in line with allocated hours given to contract output.
• Manage staff performance using company policies and procedures.
• Hold performance reviews with staff who report to you.
• Work alongside duty Manager to ensure front line teams are monitored, supported.
• Liaise with HR using system provided to ensure all HR challenges are dealt with in a timely manner.
• Be a contact point for all front-line operatives as required.
• Ensure all staff have the relevant training as per there role within the contract.
• All new starters are inducted, and all mandatory training is completed within the timeframe set.
• Work with suppliers, making sure all staff have the relevant and update to date skill sets.
• Taking ownership of the training matrix, using, and ensuring all staff have up to date training records.
• To ensure That all staff on duty to be ready for deployment in the area have been briefed, erring correct uniform/ PPE, carrying all equipment
• Produce and maintain an audit schedule for equipment
• Conduct daily vehicle checks
• Manage daily equipment checks
• Carry out audit training with all staff.
• Monitor staff to ensure all work is completed including all reporting uploads onto reporting platforms
• Produce action plans and preventative measures alongside the duty manager to ensure non repeat failures.
• The Security Operations Manager will provide regular operational reporting to the BID management team.
• Manage and ensure all offenders are added onto the Alert platform
• Working with duty manager and contract manager to understand failures and producing action plans and preventative measures.
• Support and attend high profile events.
• Identify emerging security risks and develop appropriate operational responses.
• Ensure serious or significant incidents are escalated appropriately.
• Review operational performance and make recommendations to the BID management team.
• Lead duty manager to ensure compliance with daily staff checks and performance.
• Daily checks consist of but are not exclusive to SQR, unmanned building, water, bike maintenance, drinking water and rural cleans.
• Ensure all fleet vehicles allocated to the contract are MOT, Serviced and meet company policy and procedure.
• Be the main lead reporting faults to contract manager when repairs are required in line with budgets set.
• Produce and provide a report outlining your teams performance for the period.
• Identify monthly trends or notable incidents
• Provide operational updates or intelligence for BID activity
• Ensuring incident response times for CAT 1 is 10MINS
• Ensure client communications are responded to within a timely manner, CAT 1 incident communicated within 20mins
• Raise and investigate any conduct occurrences

The ideal candidate

• Good level of communication.
• Ability to work and lead a team.
• Ability to be proactive and efficient in approach.
• Ability to solve problems and deal with ad hoc challenges.
• Ability to work from you own initiative.
• SIA License
• Full UK Driving License.
• CSAS to be completed

The Benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About Us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.

Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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