Relief Duty Manager

Carlisle Support Service; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Health and Wellbeing Plans

Wagestream access

Fizz Benefits

Employee Assistance Program

Refer a Friend

Job summary

Carlisle Support Services is hiring for a supervisory role at client venues in the UK. You will lead a team on designated stations, ensure shifts run on time, and uphold company procedures and client requirements.

You’ll be responsible for safety, reporting, training, and performance of staff, with opportunities to develop professionally and support across Carlisle events venues regionally.

Qualifications

• At least 18 years old.
• Minimum 1 year of supervisor experience.
• Reliable, punctual, flexible and smart in appearance.
• Friendly, approachable and professional.
• Willing to work at other Carlisle Events venues across the region.

Responsibilities

• Supervise a team and ensure shifts run on time.
• Book on/off shifts in line with contract requirements.
• Wear provided uniform and maintain professional conduct.
• Report all incidents per policy and escalate when needed.
• Investigate health and safety issues and report to management.
• Provide staff training and regular 121s via Job Chat.
• Ensure staff are present, booked on and in uniform.
• Deliver toolbox talks and maintain training records.
• Complete daily, SIS/KPI/PIDD reports during visits.

Skills

Supervisor experience

Customer focus

Team leadership

Reliability & punctuality

Education

Level 2 certificate in Spectator Safety

Job description

Job Introduction

The Benefits

• A competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Wagestream - financial flexibility and instant access to earned and authorised wages
• Fizz Benefits - discounts, rewards, and benefits, helping you save money every day
• Employee Assistance Program
• Refer a Friend Scheme

The role

We are looking for enthusiastic, reliable, and dedicated individuals to join our team to ensure Carlisle Support Services provides a high level of service on the designated Clients stations Responsible for: Supervising a team of staff, report generating, incident investigation and all other standard duties.

Your core role will include but not be limited to the following activities:

• Arrive on time for all designated shifts.
• Book onto shift in line with contract requirements, - Book on or off at a station.
• Wear provided uniform at all times while on duty and courteous
• Report all incidents in line with policy.
• Investigate and Report any Health and Safety issues raised by staff on duty to your manager.
• Take responsibility for own continued professional development.
• Ensure that all staff on the shift are present, booked on and understand The Timegate app.
• To ensure that all staff visit are dressed appropriately in uniform for their duties in accordance with Client request.
• Ensure staff receives breaks in line with shift covered.
• To help train and assess staff to ensure familiarity with and implementation of all procedures.
• Ensure requested number of Staff receive regular 121'S via Job Chat
• Providing refresher and update training as and when necessary and maintain accurate records of the same.
• Maintain staff knowledge of all stations assigned to ensure inductions have been completed.
• To carry out any investigations as required and to ensure reports are completed for management and Control Room when requested.
• Provide assistance for staff that experiences any welfare difficulties. When unable to resolve report to your manager
• Communicate any issues to Supervisors taking over before end of your shift.
• To initiate company disciplinary procedures as required.
• To ensure Daily reports are completed and SIS / KPI / PIDD reports completed when visiting station staff, also for RSO staff ensure the audit is completed when visited.
• Ensure that the staff are customer focused, acting to our clients' requirements.
• To act as a first line support for staff who encounter incidents or difficulties and escalat as appropriate to your manager.
• To be the first line response to emergencies for any incidents involving CSS Staff when on duty.
• Ensure Toolbox talks are delivered
• Compliance with the Data Protection Act.
• Ensure Escalate all incidents to CSS Manager as per instructions
• Act with integrity and professionalism at all times.

Is this you

• At least 18 years old
• at least 1 year of Supervisor experience is required
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience an events environment or a customer care role
• Able to interact with clients and customers in a positive manner
• Level 2 certificate in Spectator Safety, or willingness to obtain the qualification (desirable)
• Willing to work at other Carlisle Events venues across the region (desirable)

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, birth certificate or a valid share code.

About Us

We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.