Operations Manager NEW London £50,000 per year

Carlisle Support Services; Greater London; Híbrido; GBP 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Wellbeing Plans

23 days paid holiday increasing to 25

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Resumo da oferta

Carlisle Support Services is seeking an Operations Manager to lead the delivery of the BID's contracted security operation. You will deputise for the contract manager and coordinate rostering, training, and frontline support across day, night, and weekend shifts.

You will monitor performance, conduct reviews, liaise with HR, suppliers, and clients, and drive continuous improvements. A valid SIA license, a full UK driving license, and CSAS completion are essential.

Qualificações

• SIA Licence is required for the security operations role.
• CSAS to be completed as part of onboarding requirements.
• Full UK Driving Licence is essential for travel to sites.

Responsabilidades

• Roster shifts with the contract manager in line with contracted hours.
• Ensure all shifts are covered and arbitrated.
• Investigate and identify causes behind failed duties with managers.
• Manage rota loads to match allocated hours and contract output.
• Lead staff performance using company policies and conduct reviews.
• Provide frontline support and monitoring with the duty manager.
• Liaise with HR to resolve challenges in a timely manner.
• Ensure mandatory training for staff and induction for new starters.
• Coordinate with suppliers to keep staff skills up to date.
• Maintain training records and training matrix accuracy.
• Ensure duty staff are briefed, equipped with PPE, and ready for deployment.
• Produce and maintain an equipment audit schedule.
• Conduct daily vehicle and fleet checks.
• Carry out skills audits and training for staff.
• Monitor reporting uploads and drive timely reporting.
• Develop action plans to prevent repeat failures with the duty manager.
• Provide regular operational reporting to the BID management team.
• Lead on duty management to ensure daily checks and performance.
• Ensure CAT1 incidents are escalated and managed within target times.
• Provide updates to clients and respond to communications promptly.

Conhecimentos

Team leadership

Communication

Proactive approach

Problem solving

Initiative

Formação académica

SIA License

CSAS to be completed

Full UK Driving Licence

Descrição da oferta de emprego

The role

Carlisle Support Servicesis looking an Operations Manager who will be responsible for the management, coordination and delivery of the Business Improvement District (BID’s) contracted security operation.

You will deputise in the absence of the contract manager and will support the contract requirements where applicable.

Varied shifts ranging from 8 to 12 working hours inclusive of days, nights, weekend days and weekend nights dependant on business needs and requirements. You will be responsible for and required to support the team on the ground.

Your core role will include but not be limited to the following activities:

• Working with contract manager to ensure all time shifts are rostered accordingly and in line with contracted and agreed hours given to you by the contract manager.
• Ensuring that all shifts are covered and arbitrated.
• Investigate and work with the contract manager and duty manager to identify causes behind failed duties.
• Ensure rota loads are complete in line with allocated hours given to contract output.
• Manage staff performance using company policies and procedures.
• Hold performance reviews with staff who report to you.
• Work alongside duty Manager to ensure front line teams are monitored, supported.
• Liaise with HR using system provided to ensure all HR challenges are dealt with in a timely manner.
• Be a contact point for all front-line operatives as required.
• Ensure all staff have the relevant training as per there role within the contract.
• All new starters are inducted, and all mandatory training is completed within the timeframe set.
• Work with suppliers, making sure all staff have the relevant and update to date skill sets.
• Taking ownership of the training matrix, using, and ensuring all staff have up to date training records.
• To ensure That all staff on duty to be ready for deployment in the area have been briefed, erring correct uniform/ PPE, carrying all equipment
• Produce and maintain an audit schedule for equipment
• Conduct daily vehicle checks
• Manage daily equipment checks
• Carry out audit training with all staff.
• Monitor staff to ensure all work is completed including all reporting uploads onto reporting platforms
• Produce action plans and preventative measures alongside the duty manager to ensure non repeat failures.
• The Security Operations Manager will provide regular operational reporting to the BID management team.
• Manage and ensure all offenders are added onto the Alert platform
• Working with duty manager and contract manager to understand failures and producing action plans and preventative measures.
• Support and attend high profile events.
• Identify emerging security risks and develop appropriate operational responses.
• Ensure serious or significant incidents are escalated appropriately.
• Review operational performance and make recommendations to the BID management team.
• Lead duty manager to ensure compliance with daily staff checks and performance.
• Daily checks consist of but are not exclusive to SQR, unmanned building, water, bike maintenance, drinking water and rural cleans.
• Ensure all fleet vehicles allocated to the contract are MOT, Serviced and meet company policy and procedure.
• Be the main lead reporting faults to contract manager when repairs are required in line with budgets set.
• Produce and provide a report outlining your teams performance for the period.
• Identify monthly trends or notable incidents
• Provide operational updates or intelligence for BID activity
• Ensuring incident response times for CAT 1 is 10MINS
• Ensure client communications are responded to within a timely manner, CAT 1 incident communicated within 20mins
• Raise and investigate any conduct occurrences

The ideal candidate

• Good level of communication.
• Ability to work and lead a team.
• Ability to be proactive and efficient in approach.
• Ability to solve problems and deal with ad hoc challenges.
• Ability to work from you own initiative.
• SIA License
• Full UK Driving License.
• CSAS to be completed

The benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market‑leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.

Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.