Operations Manager

Sharp UK; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned Operations Manager to lead a dynamic team in a fast-paced Managed Services environment. This role is pivotal in driving operational success while ensuring exceptional service delivery. You will oversee a talented workforce, fostering a culture of continuous improvement and high performance. With the autonomy to influence service standards and client satisfaction, this position offers a unique opportunity to make a significant impact. Join a passionate leadership team and access tailored benefits that support your professional growth and work-life balance.

Benefits

Flexible hybrid working options

Generous holiday allowance

Pension scheme with employer contributions

Wellness programs

Retail discounts

Cycle-to-work scheme

Continuous personal and professional development support

Qualifications

• 10+ years in operational leadership within the Technology / MSP sector.
• Strong grasp of service delivery best practices – ITIL v4 knowledge is a bonus.

Responsibilities

• Leading day-to-day operations across Managed Services and Professional Services.
• Driving performance against KPIs, budgets, and delivery targets.

Skills

Operational Leadership

Service Delivery Best Practices

Coaching and Development

Commercial Awareness

Communication Skills

Education

Bachelor's Degree in Business or Management

Job description

Direct message the job poster from Sharp UK

Are you a seasoned Operations Manager ready to lead a team in a fast-paced Managed Services environment?

We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world.

What’s the role?

You’ll be at the heart of our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals.

Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions.

What you’ll be doing:

• Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy).
• Driving performance against KPIs, budgets, and delivery targets.
• Coaching and developing team leaders – setting clear goals and inspiring high performance.
• Ensuring we have the right skills and headcount to deliver exceptional service, on time and on budget.
• Acting on client feedback to ensure satisfaction stays strong and issues are quickly resolved.
• Supporting growth through smart resourcing and efficient delivery models.
• Collaborating with the Head of Professional & Managed Services to shape strategy and share wins.

What you bring to the table:

• 10+ years in operational leadership within the Technology / MSP sector.
• Strong grasp of service delivery best practices – ITIL v4 knowledge is a bonus.
• A natural people leader – skilled at coaching, motivating, and developing high-performing teams.
• Commercial awareness – balancing budgets, people, and client satisfaction with ease.
• Tech-aware – you don't need to be an engineer, but you’ll be comfortable working alongside them.
• Confident communicator who can influence at all levels, from engineers to execs.

This is more than just an operations role – it’s a chance to shape the future of our service delivery. You’ll have the autonomy to make a real impact, the support of a passionate leadership team, and access to brilliant training and development opportunities.

But it doesn’t stop there – as part of Sharp UK, you’ll enjoy a tailored benefits package that supports you in and out of work, including:

• Flexible hybrid working options
• Generous holiday allowance, including the option to buy or sell days
• A well-rounded pension scheme with employer contributions
• Access to a wide range of anytime benefits such as wellness programs, retail discounts, and cycle-to-work scheme
• Plus, continuous personal and professional learning & development support

If you're all about raising standards and building empowered, effective teams – we want to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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