Operations Manager

CBRE; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in Heathrow is seeking an Operations Manager to lead the Global Workplace Solutions team on a major contract. The role focuses on delivering superior service, strategic operation oversight, and strong client relationship management.

The position requires procurement experience, staff leadership, and a track record in large-scale change within corporate real estate or facilities management. Based in Heathrow, it offers a path to influence and drive performance across a global

Qualifications

• Ability to work at pace with competing priorities.
• Experience in corporate real estate or facilities management.
• Procurement experience is required.
• Demonstrated experience in managing large teams.
• Experience in H&S and energy management is a plus.
• Experience delivering large-scale change programmes is an advantage.
• Strong organizational development, personnel management, budgeting and strategic planning skills.
• Excellent people skills and ability to lead a dynamic leadership team.
• Track record of working in international corporate environments.

Responsibilities

• Be the primary strategic and operational support point for the Account Director.
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support client business and contractual objectives, with measurable targets.
• Ensure full contract compliance on operational, risk, and compliance matters.
• Measure the contract’s performance against agreed targets and scorecard.
• Lead by example in all supplier relationships, and manage vendors professionally.
• Oversee all vendor relationships.
• Ensure CBRE’s technology platform is optimised to support the client’s operational needs.
• Drive platform efficiencies within the account platform.
• Ensure all account Playbooks are evergreen and aligned with client priorities.
• Provide leadership and day-to-day management of infrastructure functions with clear reporting.

Skills

Fast-paced delivery

Experience in corporate real estate or

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Operations Manager

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in Heathrow.

Job Summary

Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM’s to deliver to in each respective area. Ensure continual client focus across all areas.

Key Responsibilities

• Be the primary strategic and operational support point for the Account Director
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters
• Measure the contract’s performance against agreed targets and scorecard compliance
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Oversee all vendor relationships.
• Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value
• Drive forward platform efficiencies within the account platform
• Ensure all account Playbooks are evergreen and meeting the needs of the account
• Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in. Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE

Key Skills / Experience /Requirements

• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses