Facilities Manager

CBRE, Inc.; London Borough of Hounslow; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

CBRE Group, Inc. is seeking a Facilities Manager to lead the portfolio in and around Heathrow. You will supervise a range of properties, ensuring compliance with health, safety and client requirements while controlling costs and delivering excellent customer service.

The role requires degree-level qualifications, regional FM experience, and strong IT and safety knowledge. A proactive, communicative leader who can manage multi-party contracts and drive improvements is preferred.

Qualifications

• Educated to degree level or equivalent.
• Regional facilities management experience within a multi-let property environment.
• Excellent customer service, interpersonal and communication skills.
• IT literate with understanding of industry-specific IT applications.
• Strong knowledge ofHealth and Safety legislation; IOSH/NEBOSH preferred.

Responsibilities

• Maintain fabric of buildings to high standards within budget.
• Oversee health and safety compliance on site and with third-party services.
• Manage third-party contracts to ensure service levels meet contract terms.
• Prepare, control and monitor service agreements against budgets.
• Monitor KPIs and take remedial actions to uphold standards across properties.
• Maintain management information, asset registers and emergency plans.
• Develop tenant relationships and ensure top-quality service.

Skills

Degree level

Facilities mgmt experience

Customer service

IT literate

Health & safety knowledge

IOSH/NEBOSH

Analytical skills

Teamwork/initiative

Education

Degree or equivalent

Tools

IT Applications

Job description

Location(s)

Feltham - England - United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title: Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Heathrow.

The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards.

Key Responsibilities

• To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.
• To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. This includes ensuring Meridian is regularly updated and monitored in accordance with all the Health and Safety requirements.
• To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract
• Preparation, control and monitoring of the service agreement in accordance with the client’s budgetary agreement
• Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings
• To compile and maintain all required management information/records relating to company, health and safety and other related records. This includes asset register, emergency plans and all related records and management reports
• To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.
• To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated within all properties including these managed by reportees, as applicable.
• To liaise with local authorities as appropriate
• To proactively manage risk and deal with insurance issues on site
• To manage major work programmes on site, acting as the liaison point for all parties involved
• To produce management reports in accordance with the needs of the business.
• To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy
• To monitor FM works onsite and liaise with service providers/sub-contractors.
• Any other duties as in accordance with the needs of the business

Person Specification/Requirements

• Educated to degree level or equivalent
• Previous regional facilities management experience within a multi let property environment. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable.
• Excellent customer service, interpersonal and communication skills
• IT literate, together with an understanding and experience of industry specific IT Applications.
• High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
• Analytical skills
• Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

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