Account Manager

CBRE Group, Inc.; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

CBRE Group, Inc. in London is seeking an Account Manager to oversee day-to-day facilities services and lead a site team across hard and soft services. You will manage P&L, drive operational excellence, and look for opportunities to expand service lines while maintaining strong client relationships.

Strong communication, people management and a background in facilities management are essential for delivering high-quality service and client satisfaction.

Qualifications

• Experience in facilities management roles.
• Strong commercial acumen and P&L awareness.
• Excellent communication and management abilities.
• Experience managing site teams and service delivery.

Responsibilities

• Day-to-day running of both hard and soft services, coordinating site team and supply chain to meet outputs.
• Maintain customer relations including progress meetings, site visits and referrals.
• Responsible for P&L and maintaining agreed profit margins.
• Lead a team of soft services personnel and M&E engineers to maximise performance.
• Assist in developing SOPs, emergency and contingency plans.
• Ensure health and safety compliance and review H&S policy regularly.
• Identify opportunities to develop contracts, improve turnover and pursue re-tendering.

Skills

Facilities Management

P&L management

Communication skills

Team leadership

Education

NEBOSH / IOSH qualification

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Account Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Manager to join the team.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

Role Summary:

• Responsible for the day to day running of both the hard and soft services, organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender

Person Specifications:

• Interested candidates must possess quantifiable experience within a similar role.
• Facilities Management experience
• Government or manufacturing environment would be desirable
• A qualification in health & safety (NEBOSH, IOSH) is desirable
• Strong commercial acumen is essential, and experience of managing a P&L is preferable.
• Excellent communication and management skills are essential