Facilities Manager

CBRE Local UK; London Borough of Hounslow; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE Local UK in Heathrow seeks a Facilities Manager to lead a portfolio of properties, ensuring high-quality building fabric, safety compliance, and cost control. You will coordinate with tenants and service providers to deliver reliable facilities management.

The role requires a degree and regional FM experience, strong customer service and IT literacy. You will monitor contracts, report on KPIs, and maintain emergency plans while building strong relationships with stakeholders.

Qualifications

• Degree level education or equivalent.
• Regional facilities management experience within a multi-let property environment.
• Excellent customer service, interpersonal and communication skills.
• IT literate, with understanding of industry-specific IT applications.
• High degree of knowledge of Health and Safety legislation, environmental protection requirements, IOSH/NEBOSH qualified preferred.
• Analytical skills and strong organisational ability.

Responsibilities

• Maintain the fabric of the building to a high standard in accordance with the management contract and budgets.
• Oversee health and safety compliance on site, including third party service providers and maintenance records.
• Oversee third party contracts to ensure service standards are met per contract.
• Prepare, control and monitor service agreements aligned to the client’s budget.
• Monitor KPIs and take remedial actions to maintain and improve standards across buildings.
• Compile and maintain management information/records (asset register, emergency plans, reports).
• Build and maintain excellent tenant relationships and attend tenant meetings as applicable.
• Ensure fire and other evacuations are carried out and emergency plans kept up to date.

Skills

Customer service

Interpersonal skills

Communication

Analytical skills

Education

Bachelor's degree or equivalent

Tools

IT Applications

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title: Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Heathrow.

The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards.

Key Responsibilities

• To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.
• To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. This includes ensuring Meridian is regularly updated and monitored in accordance with all the Health and Safety requirements.
• To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract
• Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement
• Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings
• To compile and maintain all required management information/records relating to company, health and safety and other related records. This includes asset register, emergency plans and all related records and management reports
• To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.
• To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated within all properties including these managed by reportees, as applicable.
• To liaise with local authorities as appropriate
• To proactively manage risk and deal with insurance issues on site
• To manage major work programmes on site, acting as the liaison point for all parties involved
• To produce management reports in accordance with the needs of the business.
• To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy
• To monitor FM works onsite and liaise with service providers/sub-contractors.
• Any other duties as in accordance with the needs of the business

Person Specification/Requirements

• Educated to degree level or equivalent
• Previous regional facilities management experience within a multi let property environment. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable.
• Excellent customer service, interpersonal and communication skills
• IT literate, together with an understanding and experience of industry specific IT Applications.
• High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
• Analytical skills
• Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills