Operations Manager

CBRE Local UK; Royal Borough of Kingston upon Thames; On-site; GBP 55,000 - 75,000; Full time

Job summary

CBRE Global Workplace Solutions in London’s Tooting area is seeking an Operations Manager to lead the contract's operational activity, drive service delivery, and align with client objectives.

You will manage a team, oversee reporting, procurement, risk and compliance, and build strong vendor relationships to deliver value for CBRE and the client.

Qualifications

• Experience in corporate real estate or facilities management.
• Procurement experience essential.
• Demonstrated leadership of large teams.
• Experience delivering change programmes is advantageous.
• Strong skills in planning, budgeting and resource management.

Responsibilities

• Oversee all operational activity across the contract and ensure delivery of client objectives.
• Lead the team, set shared goals, and manage recruitment and performance.
• Ensure risk, compliance and H&S standards are met and reported.
• Drive vendor relationships and optimize CBRE technology platforms for value.

Skills

Pace & prioritisation

CRE/FMC experience

Procurement

People management

H&S & Energy Mgmt

Change management

Org development

Budget & resources

Strategic planning

International business

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in Tooting.

Job Title: Operations Manager

Job Summary:

Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM's to deliver to in each respective area. Ensure continual client focus across all areas.

Key Responsibilities:

• Be the primary strategic and operational support point for the Account Director
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters
• Measure the contract's performance against agreed targets and scorecard compliance
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Oversee all vendor relationships.
• Ensure CBRE's technology platform is optimised to support the client's operational needs and commercial value
• Drive forward platform efficiencies within the account platform
• Ensure all account Playbooks are evergreen and meeting the needs of the account
• Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in. Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE

Key Skills / Experience /Requirements:

• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses

Key Skills / Experience /Requirements:

• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses