Operations Manager

Insight; Enfield; On-site; GBP 54,000 - 66,000; Full time

Job summary

Insight Executive Group is handling an Operations Manager role for a leading global FM provider based in London. The position is full-time and based in North London, with a starting salary of up to £60k.

The role suits candidates with FM experience in the manufacturing sector and a strong understanding of FM and Commercial Operations. This opportunity requires coordinating the operational delivery of FM services, including Soft FM, and ensuring contractual SLAs and KPIs are met, while fostering

Qualifications

• Experience in delivering FM services in a manufacturing context.
• Based in or willing to be based in North London for a full-time role.
• Strong understanding of FM and Commercial Operations.

Responsibilities

• Oversee operational delivery of all FM services (soft bias).
• Collaborate with all FM functions on the contract, notably Soft FM (cleaning and waste).
• Build and maintain relationships with stakeholders at all levels in the client organisation.
• Ensure FM service provision aligns with SLAs, KPIs and performance parameters.
• Integrate M&E and Soft Services to achieve high customer satisfaction; bring FM management experience to Hard and Soft FM operations.
• Demonstrate sound understanding of FM and Commercial Operations.

Skills

FM operations management

Relationship management

SLA/KPI monitoring

Commercial operations understanding

Education

Degree educated

Job description

The successful Operations Manager will be responsible for:

• the operational delivery of all FM services (soft bias)
• working collaboratively with all the FM functions on the contract (in particular the Soft FM contract (cleaning and waste)
• establishing and maintaining relationships with individuals at all levels within the business and the client organisation
• ensuring the FM service provision with the contract is in line with the contractual SLAs, KPIs and other relevant performance parameters
• ensuring the integration of M&E and Soft Services to provide a high level of customer satisfaction. a managerial background in FM to add value to the management and delivery of both the Hard and Soft FM operations
• A sound understanding of FM and Commercial Operations.
• Degree educated (or equivalent) Insight Executive Group are working on an Operations Manager role for a leading global FM provider based in London. This is a full-time permanent position, based in North London with a starting salary of up to £60k. This role will particularly suit candidates with FM experience within the manufacturing sector.