Operations Manager

Insight Executive Group Limited; Enfield; On-site; GBP 54,000 - 66,000; Full time

Job summary

Insight Executive Group Limited in London is seeking an experienced Operations Manager to lead the delivery of FM services on a major contract. You will oversee both hard and soft FM operations on site and work with client teams to ensure service excellence.

The role requires a strong managerial track record in FM, sound knowledge of commercial operations, and a degree or equivalent. The position is full-time and based in North London with salary up to £60,000 depending on experience.

Qualifications

• Managerial background in FM to add value to management and delivery of both Hard and Soft FM operations.
• Solid understanding of FM and Commercial Operations.
• Degree educated (or equivalent).

Responsibilities

• the operational delivery of all FM services (soft bias)
• working collaboratively with all the FM functions on the contract (in particular the Soft FM contract (cleaning and waste))
• establishing and maintaining relationships with individuals at all levels within the business and the client organisation
• ensuring the FM service provision with the contract is in line with the contractual SLAs, KPIs and other relevant performance parameters
• ensuring the integration of M&E and Soft Services to provide a high level of customer satisfaction.

Skills

Managerial FM experience

FM operations

Commercial operations

Education

Degree or equivalent

Job description

Insight Executive Group are working on an Operations Manager role for a leading global FM provider based in London.

This is a full-time permanent position, based in North London with a starting salary of up to £60k. This role will particularly suit candidates with FM experience within the manufacturing sector.

The successful Operations Manager will be responsible for:

• the operational delivery of all FM services (soft bias)
• working collaboratively with all the FM functions on the contract (in particular the Soft FM contract (cleaning and waste)
• establishing and maintaining relationships with individuals at all levels within the business and the client organisation
• ensuring the FM service provision with the contract is in line with the contractual SLAs, KPIs and other relevant performance parameters
• ensuring the integration of M&E and Soft Services to provide a high level of customer satisfaction.

The successful Operations Manager will be able to demonstrate:

• a managerial background in FM to add value to the management and delivery of both the Hard and Soft FM operations
• A sound understanding of FM and Commercial Operations.
• Degree educated (or equivalent)