Operations Manager

Otis Elevator Co.; Dartford; On-site; GBP 45,000 - 85,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, leading diverse teams to drive operational excellence and customer satisfaction. In this pivotal role, you'll inspire Field Managers and Project Managers while fostering a culture of safety and innovation. With a focus on strategic growth, you'll collaborate closely with sales teams and oversee key performance indicators to ensure success. This is an exciting opportunity to make a significant impact in a competitive industry, where your leadership will shape the future of operations and enhance customer experiences. Embrace the chance to be part of a global leader committed to excellence and innovation.

Benefits

Competitive Salary

Bonus Scheme

Company Car Scheme

Training and Development Opportunities

Qualifications

• Proven track record of delivering operational results.
• Experience in managing teams and driving performance.

Responsibilities

• Provide leadership for Field Managers and Project Managers.
• Drive safety culture and ensure compliance with policies.
• Support sales team for targeted business growth.

Skills

Operational Results Delivery

Management Experience

Technology Adoption

P&L Understanding

Education

Bachelor's Degree

Tools

MS Office

App/Cloud-based Tools

Job description

Date Posted: 2025-04-10

Country: United Kingdom

Location: 19 Schooner Park, Crossways Business Park, DA2 6NW, Dartford, Kent

Job Title

Operations Manager

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

As an Operations Manager, you'll provide overall leadership for the Field Managers, Project Managers, and Testers including EH&S. Manage above teams in efficient and safe resource allocation, Mod Execution, and deliver Customer Experience.

Team Management

• Coaching the field supervisors
• Team meetings including weekly huddles
• Performance Management and Development (e.g., Face to face 121’s, coaching, training plans, ER Cases)
• Support hiring process with the support of Talent Acquisition when necessary
• Other line management and controls (expense approval, time off)
• Drive technology and process improvement adoption within the team to support productivity and customer satisfaction

EHS (activities incl. reporting requirements and potential follow-ups):

• Lead and drive safety culture. Monitor completion and ensure field supervisor compliance in line with Otis safety policy.
• Conduct required number of Management Audits, Vehicle Audits, etc.
• Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions, and in the environment created for your team.

Field Delivery KPI’s

• Drive and monitor actions for Field Supervisors to achieve KPI’s and respective activity inputs that lead to KPI delivery.
• Compile field delivery forecasting

OT Financial Growth

• Support and work closely with sales team and OT lead to encourage targeted business growth across all revenue streams.
• Lead and participate in project contract reviews and SIP/MSIP
• Support teams Debt action close out

Customer

• Onsite customer meetings in collaboration with the Supervisors, Account managers, and OT lead
• Drive completion of customer field-related queries and lead respective customer escalations close out

What's on offer:

• A highly competitive salary, bonus, and company car scheme.
• Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive sector.

What you will need to be successful:

• Proven track record of delivering operational results.
• Experience of operating with the ability to deliver quantifiable results.
• Good management experience.
• Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools.
• P&L understanding.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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