Operations Manager

Amazon Uk Services Ltd.; Chestfield; On-site; GBP 42,000 - 64,000; Full time

Job summary

Amazon Uk Services Ltd. is seeking an Operations Manager to lead a site, ensuring safety, quality and productivity across shifts. You will mentor managers, drive continuous improvement, and coordinate with cross-functional teams to meet customer demand.

This role requires experience in logistics or manufacturing, strong English communication, and a track record of data-driven decisions. A Bachelor's or Master's degree is preferred.

Qualifications

• Experience in English-language communication skills, both written and verbal.
• Experience in stakeholder management with multiple stakeholders.
• Experience in data-driven decision making.
• Experience within a distribution center, logistics, or manufacturing environment.
• Experience leading and managing a team.
• Bachelor's degree or Master's degree required.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes and increase quality of service.
• Analyse shift performance and drive improvements in operational excellence.
• Work with management to standardise shift practices.

Skills

English communication

Stakeholder management

Data-driven decisions

Logistics operations

Team leadership

Education

Bachelor's degree

Master's degree

Tools

MS Office

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Operations Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and operational Flow responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably

BASIC QUALIFICATIONS

• Experience in English-language communication skills, both written and verbal
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in making data driven business decisions
• Experience within a distribution center, logistics, or manufacturing environment
• Experience leading and managing a team
• Bachelor's degree, or Master's degree

PREFERRED QUALIFICATIONS

• Knowledge of Lean, Six Sigma and Kaizen techniques
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Experience working in a fast-paced, rapidly changing operations environment

Operations Manager • Rochester, England, GBR