Operations Manager , Fulfillment Center

Amazon; East Midlands; On-site; GBP 55,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Manager to join a Fulfillment Center and lead a team of Area Managers and 100-300 hourly associates for inbound operations. You will ensure safety, quality and customer experience while driving efficiency on the shift.

The role requires strategic planning, forecasting, mentoring of staff, and the ability to share best practices across shifts to support Amazon’s rapid growth and customer-centric goals.

Qualifications

• Bachelor's degree or Master's degree.
• Experience leading large contingent workforce programs.
• Ability to prioritize multiple assignments and meet deadlines quickly.
• Experience in a distribution center, logistics, or manufacturing environment.
• Experience hiring, mentoring, and developing employees.

Responsibilities

• Lead and supervise a team of Area Managers (2-4 front-line supervisors) and 100-300 hourly associates for inbound operations within the Fulfillment Center.
• Responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.

Skills

Large team leadership

Multiple-assignments juggling

Process improvement

People development

Logistics experience

Education

Bachelor's degree

Master's degree

Job description

Description

Are you ready to champion extraordinary customer service, Amazon style?

Are you ready to champion extraordinary customer service, Amazon style?

Are you up for crafting solutions and solving tomorrow’s problems today?

Then we have an opportunity just for you!

We’re seeking an Operations Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our dynamic inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.

In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

The Operations Manager has complete responsibility for Fulfillment Center operations or a functional process responsibility on a specified shift or across multiple shifts including night shifts.

Key job responsibilities

• Lead and supervise a team of Area Managers (2-4 front-line supervisors depending on shift and activity levels) and 100-300 hourly associates for inbound operations within the Fulfillment Center.
• Responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an deadline-driven environment.

Basic Qualifications

• Bachelor's degree, or Master's degree

Preferred Qualifications

• Experience leading large contingent workforce programs
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience within a distribution center, logistics, or manufacturing environment
• Experience hiring candidates, mentoring and developing employees in their careers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon UK Services Ltd.

Job ID: A10541380