Operations Manager, R2L

Amazon; Birmingham; On-site; GBP 70,000 - 95,000; Full time

Job summary

Amazon UK Services Ltd. in Birmingham seeks an Operations Manager to lead a team of Area Managers and develop the operational plan that drives safety, quality and productivity across our sites.

You will work with HR, Finance, Health & Safety and Security to deliver initiatives that improve site performance, mentor managers, and ensure effective day-to-day operations while preparing for demand and growth.

Qualifications

• Bachelor's degree or advanced degree required.
• Experience in stakeholder management across varied levels of the organization.
• Proficient English language written and verbal communication.
• Experience in making data driven business decisions.
• Experience with operations/supply chain.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams on a shift, deal with issues, and positively impact site performance.
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security.
• Design and deliver initiatives across the sites to improve operational performance.

Skills

Stakeholder management

English comms

Data-driven decisions

Operations / supply chain

Education

Bachelor's degree

Advanced degree

Tools

MS Office

Job description

Job ID: 10491371 | Amazon UK Services Ltd.

Summary

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key Job Responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A Day in the Life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the Team

2 Area Managers covering operation -

2 x Day AMs (Sun-Weds and Weds-Sat)

Basic Qualifications

• Bachelor's degree, or Advanced degree
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in English-language communication skills, both written and verbal
• Experience in making data driven business decisions
• Experience with operations/supply chain

Preferred Qualifications

• Experience with Six Sigma tools and Lean techniques
• Experience in a logistics/operations environment
• Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment

Equal Opportunities

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.