Operations Manager, ATS UK

Amazon; Redditch; On-site; GBP 55,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an experienced Area Manager to lead and develop a team of shift-based managers at one of our operational sites. You will manage performance, collaborate with HR, Finance, Health and Safety, and other support teams, and drive initiatives to improve efficiency and safety across the site.

Strong leadership and data-driven decision-making are essential. You’ll engage with cross-functional partners and mentor managers to build capability, sustain high service

Qualifications

• Experience in people management and stakeholder management.
• Experience in making data-driven business decisions.
• Fluent English (C1 level or above).
• Bachelor’s degree or Master’s degree.

Responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

Skills

People management

Stakeholder management

Data-driven decisions

English fluency

Education

Bachelor's degree

Master's degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Job ID: 10553442 | Amazon UK Services Ltd.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Basic Qualifications

• Experience in people management and stakeholder management
• Experience in making data driven business decisions
• Speak, write, and read fluently in English at C1 level or above
• Bachelor’s degree, or Master’s degree

Preferred Qualifications

• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.