Operations Manager

Amazon; Peterborough; On-site; GBP 65,000 - 85,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Manager to lead a team of Area Managers and drive performance across fulfilment sites. You will shape operational plans, mentor managers, and coordinate with HR, Finance, Safety, and Security to exceed targets.

You will analyze shift metrics, implement continuous improvement initiatives, and partner with cross-functional teams to innovate day-to-day operations. This role centers on leadership, safety, and scalable process optimization.

Qualifications

• Bachelor’s degree, or Master’s degree required.
• Experience in people management and stakeholder management.
• Fluent in English (speaking, writing, reading).
• Experience using data to make business decisions and manage training efforts.
• Experience with operations/supply chain.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams, address issues, and improve site performance.
• Analyse shift performance against business objectives and implement improvement actions.
• Collaborate with HR, Finance, Health and Safety, and Security teams.
• Design and deliver initiatives across sites to enhance operational performance.

Skills

People management

Data-driven decisions

English fluency

Operations / supply chain

Stakeholder management

Education

Bachelor’s degree, or Master’s degree

Tools

MS Office (Word, Excel, Outlook)

SQL

Job description

Job ID: 10385986 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead a shift at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand.

Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team

Customer Fulfilment or CF, is where it all started for Amazon.

CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic Qualifications

• - - Bachelor's degree, or Master's degree
• - - Experience in people management and stakeholder management
• - - Speak, write, and read fluently in English, and have the ability to take direction in English
• - - Experience using data to make business decisions and manage training efforts
• - - Experience with operations/supply chain

Preferred Qualifications

• - - Bachelor's degree, or a Master's degree and experience working for Amazon or any Amazon subsidiary or affiliate
• - - Experience with process improvements (Lean Six Sigma and/or Kaizen)
• - - Experience in warehouse operations and logistics or equivalent
• - - Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.