Operations Manager

Amazon; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon is seeking an Operations Manager to lead other managers and create the operational plan that helps teams meet targets across our sites. The role focuses on driving operational excellence to deliver for customers.

You will oversee safety and wellbeing, quality and productivity, and work with senior colleagues to standardise shift practices while driving continuous improvement in a fast-paced, 24/7/365 environment.

Qualifications

• Bachelor's degree required or equivalent.
• Knowledge of Lean Six Sigma and process improvement methodologies.
• Experience driving continuous improvement initiatives across teams.
• Experience in employee and performance management.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes, optimise productivity and increase customer service quality.
• Analyse shift performance against business objectives and drive improvements in operational excellence.
• Collaborate with management-level colleagues to standardise shift practices.

Skills

Bachelor's degree

Lean Six Sigma

Continuous improvement

People management

Education

Bachelor's degree

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

Basic Qualifications

• Bachelor's degree
• Knowledge of Lean Six Sigma and process improvement methodologies
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• Experience in employee and performance management

Preferred Qualifications

• Experience in engineering teams management in a fast-paced operations environment
• Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.