Operations Manager

TN United Kingdom; Chesterfield; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you will lead a dynamic team to drive operational excellence. In this pivotal role, you will oversee daily operations, manage shifts, and collaborate with various departments to ensure smooth processes and timely deliveries. With a focus on innovation and continuous improvement, you will utilize your leadership skills to coach and develop your team while analyzing performance metrics to implement strategic initiatives. This is an exciting opportunity to shape the future of operations in a fast-paced environment, contributing to a company that handles millions of orders daily.

Qualifications

• Degree required with experience in people and stakeholder management.
• Proficient in data analysis and production management.

Responsibilities

• Manage and develop a team of Area Managers to enhance performance.
• Analyze shift performance and implement improvement actions.

Skills

People Management

Stakeholder Management

Data Analysis

Production Management

Supply Chain Management

Lean Techniques

Six Sigma

Kaizen Techniques

Verbal and Written English

Education

Degree

Tools

MS Office

Job description

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Operations Manager Role at Amazon

Operations is the beating heart of Amazon. This key part of our business ensures we fulfill and dispatch orders efficiently so that our customers receive their items on time. It’s driven by Operations Managers who bring teams together to excel in safety, quality, and productivity across our sites. In this role, you’ll lead other managers and create operational plans to help your teams meet targets. The goal is to drive operational excellence and shape the future of Amazon.

Key Responsibilities

1. Manage and develop a team of Area Managers.
2. Lead operational teams on shifts, resolve issues, and positively impact site performance.
3. Analyze shift performance against business objectives and implement improvement actions.
4. Collaborate with support teams such as HR, Finance, Health & Safety, and Security.
5. Design and implement initiatives to enhance operational performance.

A Day in the Life

You’ll oversee shifts at an operational site and serve as the key link between teams including finance, safety, and operations. Your role involves managing daily operations, innovating processes, and contributing to site improvements. Your daily routine includes meetings, performance analysis, planning for demand fluctuations, and coaching your team to develop their leadership skills.

About the Team

Customer Fulfillment (CF) is where Amazon began. From a small team of booksellers, it has grown into a global operation handling over 1.5 million orders daily. CF is essential to our business, enabling us to diversify and expand into new regions and services. Using emerging technology, we continually enhance our product range and delivery speed.

The CF team is the first point in the delivery chain, based in Fulfillment Centres at the core of Amazon’s fast-paced operations network. These centres manage inventory and facilitate quick deliveries around the clock. Our team includes a diverse range of roles, from physical product handling to data analysis, supporting smarter decision-making across the business.

Basic Qualifications

• A degree
• Experience in people and stakeholder management
• Proficiency in verbal and written English
• Experience using data or anecdotal evidence to influence decisions
• Experience in production and supply chain management

Preferred Qualifications

Preferred qualifications are not mandatory. If you meet the basic qualifications, we welcome your application.

• Experience with Lean, Six Sigma, and Kaizen techniques
• Experience in a similar logistics environment
• Proficiency with MS Office (Word, Excel, Outlook)