Operations Manager

Office Angels Limited; Birmingham; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Office Angels Limited in Birmingham City Centre is seeking an experienced Operations Manager to oversee day-to-day operations across the firm. The role blends strategic oversight with hands-on execution, ensuring efficient admin, HR, IT, facilities and financial processes while supporting growth.

Reporting to the COO, you will lead operational improvements, manage recruitment activities, and coordinate vendor relationships and IT system upgrades to deliver excellent service to clients and staff.

Qualifications

• Experience as Operations/Office Manager in professional services or legal environment.
• Strong understanding of operational management, admin and business support.
• Experience with HR admin, financial processes and supplier management.
• Experience overseeing IT systems and coordinating with providers.

Responsibilities

• Lead day-to-day operations across the business.
• Provide cross-departmental operational support to maximise efficiency.
• Develop and maintain operational processes, policies and procedures.
• Work with the COO on strategic business improvement projects.
• Oversee recruitment, onboarding and offboarding.
• Coordinate facilities management, Health & Safety, and office operations.
• Coordinate IT providers and system improvements.
• Manage supplier relationships and contracts.
• Coordinate marketing activities and client events.

Skills

Operations management

People management

HR administration

Financial processes

IT systems coordination

Vendor management

Leadership

Administration

Tools

Microsoft Office

Job description

Operations Manager

Birmingham City Centre

Permanent, Full Time (Monday to Friday, 9am to 5pm)

Up to £40k, depending on experience

Hybrid

Our client, a dynamic and innovative business is seeking an exceptional Operations Manager to join their team. With a reputation built on excellence and a commitment to personalised service, the organisation is looking for a proactive leader to ensure smooth operational functions across the firm.

Position Overview

The Operations Manager will report directly to the Chief Operating Officer and will play a pivotal role in managing the day-to-day operations of the firm. This hands-on position combines strategic oversight with everyday execution, ensuring that administrative, financial, HR, IT, facilities, and operational processes are efficient and effective.

Key Responsibilities

• Lead the smooth running of day-to-day business operations.
• Provide operational support across all departments to maximise efficiency.
• Develop, improve and maintain operational processes, policies and procedures.
• Partner with the COO to drive business improvement and strategic projects.
• Deliver induction training and support consultants on systems and company processes.
• Manage recruitment, onboarding and offboarding activities across the business.
• Oversee facilities management, Health & Safety compliance and office operations.
• Act as the key contact for IT providers, coordinating support and system improvements.
• Manage supplier relationships, contracts and service performance.
• Coordinate marketing activity, events, training sessions and client functions.

Experience & Qualifications

• Previous experience in an Operations Manager, Practise Manager, or Office Manager role, ideally within a professional services or legal environment.
• Strong understanding of operational management, administration, and business support functions.
• Proficient in HR administration, financial processes, and supplier management.
• Experience overseeing IT systems and collaborating with technology providers.
• Previous people management experience, with a focus on leadership and collaboration.
• Proficient in Microsoft Office, particularly Outlook, Word, and Excel.

This is an exciting opportunity for an experienced Operations Manager to contribute to a forward-thinking legal firm that values excellence and client relationships.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.